Digital Analyst I

Key Responsibilities

• Maintain and update provider, clinic, and room schedules within QGenda to ensure accuracy and alignment with operational needs
• Support onboarding of new users, including profile setup, permissions, and scheduling templates
• Coordinate and communicate scheduling updates to stakeholders across departments
• Assist in implementing scheduling rules, templates, and workflow enhancements

Data Integrity & Quality Assurance

• Perform regular audits of scheduling data to ensure accuracy and consistency
• Identify data discrepancies, workflow gaps, or system issues and escalate as needed
• Maintain alignment between scheduling data and operational practices
• Support ongoing data governance and standardization efforts

Reporting & Analytics

• Generate and analyze standard and ad hoc reports related to scheduling, capacity, and utilization
• Translate data into actionable insights to support operational and financial planning
• Develop and maintain dashboards and visualizations for leadership review
• Identify trends, inefficiencies, and opportunities to improve clinic utilization and scheduling effectiveness
• Lead meetings with various stakeholders and levels of leadership to explore and track opportunities leveraging QGenda reports

User Support & Training

• Serve as the first point of contact for user questions, troubleshooting, and issue resolution
• Provide guidance to providers, schedulers, and administrators on QGenda best practices
• Assist in developing and maintaining training materials and user documentation
• Support training sessions and communication initiatives related to scheduling processes