Digital Learning Systems & Accessibility Manager
About WestEd
As a community of over 1,400 researchers, practitioners, consultants, and administrative professionals from all backgrounds and life experiences, we are committed to making a qualitative difference in the lives of youth, children, and adults. We conduct and apply research, develop evidence-based solutions, and provide consulting services across the country in both rural and urban communities to improve equitable outcomes for individuals from infancy through adulthood. Serving as trusted partners in the areas of education, health, and justice, our teams enhance capacity within communities and school districts to prioritize impact — asking the right questions, customizing methodologies, developing relevant tools, and implementing best practices specific to a diverse range of stakeholder needs.
WestEd complies with all applicable federal and state anti-discrimination laws, as well as OFCCP requirements. All qualified applicants will receive consideration for employment without regard to disability, or status as a protected veteran.
Position Summary
The Digital Learning Systems & Accessibility Manager leads the development, implementation, governance, and continuous improvement of digital learning solutions that support large-scale professional learning and technical assistance initiatives. This position provides technical leadership, expert consultation, and implementation support across multiple projects, contracts, and interestholders throughout the full project lifecycle—from project initiation and implementation through continuous improvement and closeout.
Essential Responsibilities
Serve as the center's subject matter expert and strategic advisor for eLearning development, learning management systems, digital accessibility, and adult learning, providing enterprise-wide leadership across multiple projects, contracts, and client engagements.
Establish, implement, and continuously improve standards, and best practices for digital learning, learning management systems, accessibility, and instructional quality.
Provide senior strategic consultation to project directors, project leaders, clients, and instructional designers throughout the project lifecycle—from project initiation through implementation, continuous improvement, and closeout—to establish digital learning strategies, instructional design approaches, adult learning methodologies, accessibility expectations, technology architecture, quality standards, and implementation plans that align with project goals and funder priorities.
Lead strategic design and quality reviews at key project milestones, evaluating instructional effectiveness, learner experience, accessibility, technical implementation, and alignment with project objectives; recommend and guide improvements that strengthen quality, usability, and project outcomes.
Lead project closeout reviews to evaluate digital learning products against instructional goals, accessibility standards, learner outcomes, and client expectations; document lessons learned, reusable resources, and recommendations that strengthen knowledge and future digital learning initiatives.
Provide strategic guidance on digital learning technologies, accessibility, and learning systems to support project planning, proposal development, innovation, and business development opportunities.
Mentor, coach, and build capacity by supporting staff in eLearning development, instructional design, learning technologies, accessibility, and quality assurance practices.
Lead cross-functional teams and facilitate collaboration among project teams, operational partners, clients, and external stakeholders to align priorities, and resolve complex challenges.
Foster a culture of continuous learning, collaboration, and knowledge sharing by developing reusable tools, frameworks, and practices that strengthen capacity and improve the consistency and quality of digital learning services.
Leadership & Cross-Functional Collaboration
Provide senior strategic consultation to project directors, project leaders, clients, and instructional designers throughout the project lifecycle—from project initiation through implementation, continuous improvement, and closeout—to establish digital learning strategies, instructional design approaches, adult learning methodologies, accessibility expectations, technology architecture, quality standards, and implementation plans that align with project goals and funder priorities.
Lead strategic design and quality reviews at key project milestones, evaluating instructional effectiveness, learner experience, accessibility, technical implementation, and alignment with project objectives; recommend and guide improvements that strengthen quality, usability, and project outcomes.
Lead project closeout reviews to evaluate digital learning products against instructional goals, accessibility standards, learner outcomes, and client expectations; document lessons learned, reusable resources, and recommendations that strengthen knowledge and future digital learning initiatives.
Provide strategic guidance on digital learning technologies, accessibility, and learning systems to support project planning, proposal development, innovation, and business development opportunities.
Mentor, coach, and build capacity by supporting staff in eLearning development, instructional design, learning technologies, accessibility, and quality assurance practices.
Lead cross-functional teams and facilitate collaboration among project teams, operational partners, clients, and external stakeholders to align priorities, and resolve complex challenges.
Foster a culture of continuous learning, collaboration, and knowledge sharing by developing reusable tools, frameworks, and practices that strengthen capacity and improve the consistency and quality of digital learning services.
Digital Learning Design and Development
Lead the strategy, design, development, testing, deployment, and continuous improvement of interactive digital learning solutions using industry-standard authoring tools, including Articulate Storyline and comparable platforms.
Partner with project leadership and subject matter experts to translate complex technical content and client requirements into engaging, scalable, evidence-based learning experiences that support professional learning and technical assistance initiatives.
Provide expert consultation on instructional design, adult learning, learner engagement, digital learning technologies, and implementation strategies to guide project planning and strengthen learning outcomes.
Develop digital learning strategies, implementation roadmaps, and instructional design frameworks that integrate adult learning principles, accessibility, learner engagement, evaluation, and technology solutions across diverse projects and clients.
Manage multiple concurrent digital learning initiatives while balancing competing priorities, resources, timelines, budgets, and stakeholder needs to ensure successful project delivery.
Learning Management System Leadership
Serve as the Center's lead subject matter expert for learning management systems (LMS), providing strategic leadership for system administration, digital learning delivery, and continuous improvement across multiple projects and client engagements.
Direct the configuration and oversight of learning technologies, including course environments, learner tracking, SCORM/xAPI integrations, reporting, certificates, digital credentials, and related systems to support reliable, scalable, and data informed learning experiences.
Monitor system performance, learner analytics, emerging technologies, and user feedback to identify strategic opportunities for innovation, process improvement, and enhanced learner and administrator experiences.
Accessibility & Quality Assurance
Serve as the Center's lead subject matter expert on digital accessibility standards and requirements, including WCAG and Section 508, providing strategic guidance across multiple projects and client engagements.
Conduct accessibility and instructional quality reviews throughout the development lifecycle, providing expert recommendations on remediation strategies, quality improvements, and best practices to strengthen learner outcomes and ensure compliance.
Partner with project teams, clients, external accessibility reviewers, and technology partners to address complex accessibility challenges and ensure compliance with applicable standards, contractual requirements, and project objectives.
Develop, implement, and continuously improve Center practices, review processes, templates, and guidance that promote consistent, high-quality, and accessible digital learning solutions across projects.
Data Integrity, Reporting & Compliance
Lead data quality and integrity practices for learning management systems, ensuring the accuracy, consistency, and reliability of learner data used for client reporting, program evaluation, and contractual compliance across multiple projects.
Analyze, troubleshoot, and resolve complex data and reporting issues that impact learner outcomes, compliance, project performance, and client deliverables, recommending improvements to strengthen data quality and operational effectiveness.
Develop, implement, and continuously improve processes, quality controls, and reporting practices that enhance data integrity, reporting accuracy, operational efficiency, and informed decision-making across digital learning initiatives.
Technical Consultation & Systems Improvement
Provide senior technical consultation to project teams, clients, and partners on digital learning technologies, implementation strategies, learning systems, and instructional technology solutions that support project goals and learner outcomes.
Evaluate emerging technologies, platform capabilities, and implementation approaches, recommending system enhancements and process improvements that improve the quality, scalability, and effectiveness of digital learning solutions.