Digital Lead Coordinator
About the role
The Digital Lead Coordinator is responsible for managing digital leads from start to finish with speed, urgency, and a strong focus on booking results. This role owns both inbound and outbound digital lead activity, ensuring customers are contacted quickly, followed up with consistently, and moved toward booked service opportunities.
Responsibilities
- Manage all assigned digital leads, including inbound inquiries and outbound follow-up opportunities.
- Contact customers quickly through phone, text, email, or other approved communication channels.
- Book service calls, maintenance opportunities, and sales-related appointments based on company process and center priorities.
- Follow up consistently on open leads, missed opportunities, abandoned inquiries, and customers who have not yet booked.
- Partner with Inside Sales Representatives when leads require additional sales follow-up, estimate support, or extended customer engagement.
- Work closely with center leaders to understand daily priorities, capacity, booking needs, and process expectations.
- Maintain accurate notes, lead statuses, customer information, and follow-up activity in the appropriate systems.
- Help ensure digital leads are not missed, delayed, duplicated, or allowed to fall through the cracks.
- Communicate lead trends, customer issues, booking barriers, and process gaps to leadership.
- Support a strong customer experience by being responsive, professional, helpful, and solution-focused.
Requirements
- Strong written communication skills with the ability to type efficiently, use proper grammar, and communicate professionally through text, email, and customer messaging platforms.
- Ability to work with urgency and manage multiple leads at one time.
- Strong follow-up discipline and attention to detail.
- Comfortable working in CRM, dispatch, lead management, or customer communication systems.
- Ability to partner well with Inside Sales, CSRs, dispatch teams, and center leaders.
- Customer-focused mindset with the ability to create trust quickly.
- Organized, accountable, and comfortable working in a fast-paced environment.
- Previous experience in customer service, inside sales, call center, dispatch, or lead management preferred.
Physical Requirements
- Perform work while sitting and/or standing at an individual workstation or office.
- Communicate verbally via phone or other communication device.
- Able to stand, walk and sit; talk or hear, both in person and by telephone.
- Use hands to type, handle or feel objects or controls; reach with hands and arms.
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
- Work is usually performed at an indoor office environment.
Benefits
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Company Matched 401k
- Employee Discounts
Schedule
We offer flexible schedules to accommodate your needs.
Pay
We offer competitive pay based on experience and qualifications.
Qualifications
None specified.
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None specified.
Benefits
None specified.
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None specified.
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None specified.
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None specified.
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None specified.
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None specified.
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None specified.
Pay
None specified.
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Skills
None specified.
Benefits
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Schedule
None specified.
Pay
None specified.
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None specified.
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None specified.
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None specified.
Skills
None specified.
Benefits
None specified.
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None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Schedule
None specified.
Pay
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.