Digital Integration Specialist

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture! NeoGenomics is looking for a Digital Integration Specialist who wants to continue to learn in order to allow our company to grow. This is a hybrid in office position in Ramsey, NJ. Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory. Position Summary: As a Digital Integration Specialist you will focus on supporting NeoGenomics’commercial digital platforms. This includes, but is not limited to, healthcare interoperability, digital front door applications, and the Salesforce customer experience. They serve as a point of contact to address any support issues for both internal and external customers, providing excellent service to all people they interact with. Responsibilities: Responsible for NeoGenomics’ overall Customer Digital Support processes and beingthe voice of the customer for technical issuesResponsible for supporting Digital Technology Solutions operations and ensuring data is safely, securely, and accurately exchangedAdheres to support processes, documentation processes, and maintaining SLAsCollaborates with internal customers for digital support needs: commercial, laboratory, billing, and other departmentsInteracts with clients via multiple communication channels for troubleshooting and resolution of customer support issues: email, phone, web meetingGuides clients through technical processes, offering solutions for issues regarding system functionality, user access, and data flowCommunicates effectively with customers, keeping them updated on the status of their queries or issues Education, Experience & Qualifications: High school diploma or equivalent required, Bachelor’s degree preferredAt least two years of applied experience in a technical support capacity, preferably in a laboratory, pharma or biotech environmentFamiliarity with Laboratory Information Systems and understanding of customer interfacesExceptional interpersonal skills with a focus on customer satisfactionAbility to manage multiple customer issues and projects simultaneously while maintaining a high standard of service\Excellent typing and data entry skillsProficient with MS Office programs and database managementExcellent problem-solving, analytical, and diagnostic skillsHighly focused on service orientationAbility to adapt to changing procedures, policies, and work environmentAbility to communicate effectively, both written and oralOpenness to give and receive feedbackStrong organizational skills, attention to detail, and follow-up skillsAbility to work independently and as a team player