Digital II, Product Owner - Business Originations

Job Summary

Join a team that is transforming the way small businesses open and manage their banking relationships. As a Product Owner, you will support the end-to-end product lifecycle for KeyBank's business origination capabilities, partnering with cross-functional teams to identify customer needs, define requirements, deliver innovative solutions, and drive continuous improvements. This role offers the opportunity to develop product management expertise while helping create seamless, customer-centric experiences for business clients.

Responsibilities

• Contribute to and execute against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business.
• Lead initiatives to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution.
• Help drive business outcomes, translate business goals and customer needs into actionable product requirements and solutions.
• Partner with Product Managers, and cross-functional teams to support Business Originations delivery and enhancements for clients.
• Gather and analyze user feedback to identify needs, pain points, and opportunities for product improvement.
• Collaborate with analytics, designers, technology teams, and business partners to define and prioritize the problem, capture requirements and identify solutions that meet user and business needs.
• Support product discovery activities, including research, usability testing, feedback collection, and analysis of customer insights.
• Aid in documenting user stories and maintaining product backlogs to support delivery priorities.
• Participate in agile ceremonies and assist with planning, backlog refinement, user acceptance testing (UAT), defect triage, and validation of product functionality prior to and post release activities.
• Maintain knowledge of business origination products, capabilities, customer journeys, and supporting technology platforms.
• Document business processes, product requirements, workflows, and operational impacts to support successful delivery and adoption.
• Manage multiple priorities and assignments while demonstrating initiative, adaptability, attention to detail, and a customer-focused mindset.
• Apply analytical and problem-solving skills to identify issues, recommend solutions, and improve customer and banker experiences.
• Support continuous improvement efforts by leveraging customer feedback, usage data, and business insights to enhance product performance and user satisfaction.
• Perform other duties as assigned; duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Essential Functions

• Translate business goals and customer needs into actionable product requirements and solutions.
• Partner with Product Managers, and cross-functional teams to support Business Originations delivery and enhancements for clients.
• Gather and analyze user feedback to identify needs, pain points, and opportunities for product improvement.
• Collaborate with analytics, designers, technology teams, and business partners to define and prioritize the problem, capture requirements and identify solutions that meet user and business needs.
• Support product discovery activities, including research, usability testing, feedback collection, and analysis of customer insights.
• Aid in documenting user stories and maintaining product backlogs to support delivery priorities.
• Participate in agile ceremonies and assist with planning, backlog refinement, user acceptance testing (UAT), defect triage, and validation of product functionality prior to and post release activities.
• Maintain knowledge of business origination products, capabilities, customer journeys, and supporting technology platforms.
• Document business processes, product requirements, workflows, and operational impacts to support successful delivery and adoption.
• Manage multiple priorities and assignments while demonstrating initiative, adaptability, attention to detail, and a customer-focused mindset.
• Apply analytical and problem-solving skills to identify issues, recommend solutions, and improve customer and banker experiences.
• Support continuous improvement efforts by leveraging customer feedback, usage data, and business insights to enhance product performance and user satisfaction.
• Perform other duties as assigned; duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Education and Experience

• Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)
• Equivalent experience (required)
• 1+ years of experience in digital business and/or product development (required)
• Prior experience in Retail Banking preferred

Skills

• Strong analytical mindset, data driven decisioning and insights
• Thought leader and familiar with industry competitive analysis
• Combination of business depth and technical savvy
• Experience working in a collaborative, Agile, and data-driven environment
• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices
• Experience creating innovative digital products and services that drive business results
• Working knowledge and appreciation for user-centered design and digital user experience
• Passionate about leveraging user-generated data and third-party data to create intelligent software driven customer experiences
• Possess a strong mix of quantitative, qualitative and problem-solving skills
• Ability to think strategically coupled with the ability to drive to execution
• Experience with storytelling + curating presentations
• Possess a strong mix of quantitative, qualitative and problem-solving skills
• Ability to build relationships and influence broadly

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Work Location

Hybrid (3+ days)

Compensation and Benefits

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date

09/04/2026

KeyCorp is an Equal Opportunity Employer

Committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.