Digital Health Technical Support Analyst

Responsibilities

• Support product help requests and troubleshoot to resolve any issues.
• Server Monitoring and Optimization: monitoring of servers, ensuring optimal performance and proactively addressing potential issues.
• Analyze and measure product efficiency and usage.
• Drive automation and efficiency initiatives to reduce manual effort and improve response times.
• Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations.
• Cookordination, document and maintain policies and procedures that drive security, disaster recovery, data integrity, and workflow in regards to the system/servers.
• Cookordinate remotely with other IT departments to come up with and implementation strategies.
• Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership).
• On site coordination with IT departments as they integrate new systems that may affect the product.
• Ensure high-quality communication during incidents and ongoing support activities.
• Cookordinate with development and RadNet teams to execute QA testing and ensure high-quality releases.
• Provide support for systems and workflows.
• Participate and contribute in collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes.
• Guide and mentor team members across RadNet in both support and training.
• Travel is required for this position, approximately 20% of the time.

Requirements

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
• Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
• Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging.
• Strong problem-solving, attention to detail, project management and excellent communication skills.
• Ability to collaborate effectively with cross-functional teams and drive continuous improvement initiatives.
• Must be able to work in a fast-paced, mission critical environment. Demonstrated ability to work independently and collaborate with teams through operational improvement process.
• Preferred experience in training and working in the application of Digital Health technology in areas of health sciences, allied health, health care operations and/or radiology based operations.
• Experienced in troubleshooting PC and basic network related problems in a Wintel environment.
• Working knowledge in the following areas a plus: Windows 2000/XP/11, Windows Server 2019 Standard, Active Directory, SQL Server, Wintel hardware installation and troubleshooting, RAID configuration, TCP/IP networking.
• Ability to think critically and to develop solutions to PACS, RIS-PACS, PACS network and other health systems related issues is preferred.

Qualifications

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

Pay Range: $65,000.00 - $75,000.00 per year