Digital Health Operations Intern

About the role

In this full-time internship (minimum 3 months), you’ll be a full-fledged member of our Operations team, splitting your time between two key areas:

• Operational Excellence – ~70%
  • Smart Backoffice & Patient Connect: manage appointment requests, tickets, and empathetic patient communication via our proprietary software.
  • Customer Support: serve as the direct contact for our physician-practice clients, ensuring our “flora” product runs smoothly in daily operations.
• Strategic & People Ops – ~30%
  • Recruiting & Onboarding: actively assist in sourcing new talent and guide onboarding processes.
  • Process Optimization: analyze workflows and refine strategic and operational resource planning.
  • Shift Planning: take ownership of efficient staff scheduling.
  • Scaling: develop concepts to adapt our processes for expansion into new practices.

Requirements

• Background: Bachelor’s/Master’s in Health Sciences, Business Administration, Medicine, or a related field, or a completed vocational training in healthcare (e.g., medical assistant).
• Mindset: Passion for Digital Health and innovation.
• Skills: Native-level German, meticulous work style, and the ability to maintain clarity in a fast-paced environment.
• Availability: Minimum 3-month full-time commitment; suitable for both voluntary and mandatory academic internships.
• Location: Based in Munich or the surrounding area.

Benefits

• Compensation: Fair and attractive remuneration.
• Learning: Deep dive into AI tools (e.g., AI voice bots) and modern practice workflows.
• Team Culture: Flat hierarchies, direct interaction with founders, and a vibrant startup atmosphere in Munich’s Glockenbach district.