Digital Fraud Review Analyst

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity.

About the role

At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. We know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose.

Responsibilities

• Perform fraud detection monitoring of checks deposited through ATM and Mobile FXD platform.
• Review Actimize Deposit Activity Alerts, alert branch of activity that is suspicious in nature.
• Monitor current fraud patterns using digital devices and demonstrate capability to take fast actions to quell institutional losses.
• Demonstrate capability in assigned fraud strategy and analytics to help in documentation of rules, reports, and techniques that are adequately notated in a way that others can follow and learn from.
• Document monthly fraud trends seen across electronic banking platforms.
• Analyze customers account to determine if fraudulent activity is present.
• Ensure chargeback process is complete.
• Follow Regulation CC guidelines for placing holds on ATM Deposits while understanding that mobile deposits are not governed by the Regulation CC Funds Availability requirements.
• Exercise the highest level of security to reduce the banks and customer’s exposure to financial risk.
• Cross-train new employees.
• Assist with special assignments or coverage of other functions within department during peak times and/or staff absences.
• Review and maintain the department’s policies and procedures.
• Provide support to our branch staff and other departments.
• Complete and submit monthly volume reports.

Requirements

• Strong oral and written communication skills.
• Customer service focus with the ability to respond to requests in a timely manner.
• Detail oriented, with strong organizational skills.
• Strong time management skills and ability to handle multiple tasks simultaneously.
• Intermediate computer proficiency.
• Intermediate proficiency in Microsoft Office Suite Products.
• Able to effectively express self, using language and grammar in a professional manner.
• Able to research, analyze, identify viable options, draw sound conclusions, and present findings.
• Able to work flexible and varying hours.

Qualifications

• Minimum 5 years of previous banking experience preferred.
• Minimum 2 years of fraud review experience preferred.
• Bachelor's degree required.

Benefits

• Medical, Dental and Vision Insurance (Ameris Bank absorbs a major portion of the cost; eligible after 30 days of employment)
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan (Ameris Bank matches 50% of your first 8% of contributions)
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups
• Banking Advantages for Employees:
  • Free Interest Checking
  • Free Safe Deposit Box
  • Free Money Orders, Travelers’ Checks and Cashier Checks
  • Discount on Mortgage Origination Fee
  • Free Online Banking and Free Unlimited Online Bill Payment
  • Employee Banking Perks