Fraud Analyst
About Our Client
The organization operates a comprehensive travel and spend management platform serving over 38,000 businesses and groups with 1.8 million travelers. It addresses challenges in business travel by providing proprietary technology that supports booking, rate holding, and payment processing, also serving as infrastructure for other travel and AI companies. The organization has been recognized within the travel tech industry and workplace excellence.
About the Opportunity
The Fraud Analyst role is part of the Risk team responsible for investigating and resolving fraud related to the corporate card, spend management products, and travel marketplace. This position plays a critical role in protecting the organization and its clients by managing fraud cases from detection to resolution with thoroughness and efficiency.
Responsibilities
- Investigate and resolve fraud cases including card fraud, application fraud, and travel marketplace disputes
- Triage Early Fraud Warning alerts to prevent escalation
- Manage card disputes and chargebacks through documentation, representment, and resolution stages
- Document cases to standards suitable for Suspicious Activity Report filing
- Detect and escalate fraud patterns such as fraud rings and behavioral clusters
- Collaborate with Member Support, Legal/Compliance, and Credit teams on significant fraud events
- Assist in developing standard operating procedures and playbooks
Requirements
- Experience investigating fraud cases from alert to resolution in card, application, or identity fraud
- Familiarity with chargeback and dispute processes
- Strong written documentation skills for regulatory standards
- Ability to identify patterns across multiple cases
- Experience with Salesforce or similar case management software
- Experience with fraud detection platforms (e.g., SEON, Kount) is a plus
- Awareness of BSA/AML and SAR filing support is a plus
- Certified Fraud Examiner (CFE) certification is a plus but not required
Pay
Base pay range: $46,100 to $63,800 USD. Total compensation may include equity and/or variable pay based on experience and location.