Digital Fraud Detection Specialist (L8)

Job Summary

As a part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

Essential Functions

• Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings
• Take precautionary measures on accounts and/or transactions to mitigate risk to KeyBank and/or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
• Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
• Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts
• Obtain and provide detailed documentary evidence to support confirmed fraud activity
• Maintain ongoing communication with internal and external clients regarding associated account resolution

Skills

• Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business
• Working knowledge of customer service concepts and techniques
• Working knowledge of back office operations
• Working knowledge of major production application systems used for delivery of services to internal and external clients
• Working knowledge of the importance of meeting or exceeding established targets
• Working knowledge of the necessity and value of accuracy
• Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• Working knowledge of the concepts and principles of Gemba Kaizen methodology
• Working knowledge of the necessity for continuous personal growth and learning
• Working knowledge of successful approaches and techniques for dealing with change
• Working knowledge of collaborative techniques
• Working knowledge of effective communication concepts, tools and techniques
• Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Compensation And Benefits

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Work Location Category

Hybrid (2+ days)

Job Posting Expiration Date

07/24/2026