Digital Fraud Investigator

Responsibilities

• Investigations and Digital Analysis: Performs the monitoring, detection, and investigation of suspicious activity across digital platforms—including mobile banking, Zelle, Verafin, BioCatch, digital wallets, and emerging payment technologies—to identify and mitigate complex fraud schemes.
• Utilize tools, data analytics, and expert judgment to detect indicators of device spoofing, session hijacking, account takeover, social engineering, synthetic identities, and other sophisticated fraud typologies.
• Apply working knowledge of AI and machine learning-driven detection tools, including understanding AI-enabled fraud typologies, model limitations, false positives, and emerging risks associated with automation and generative technologies.
• Interview members, employees, and third parties to gather facts, validate claims, and substantiate investigative conclusions.
• Collaborate with peer financial institutions, fraud consortiums, and financial crimes units to confirm fraud activity, identify common actors, and detect emerging trends.
• Conduct-depth digital forensic investigations, including IP analysis, device fingerprinting, behavioral biometrics, and detailed log review.
• Prepare comprehensive, timely, and audit ready investigative reports within the Case Management System (CMS), documenting findings, evidence, and recommending actions.
• Communicate directly with members and branch personnel regarding fraud claims, investigative progress, and case outcomes.
• Escalate complex, high with analysis and recommended next steps.
• Provide testimony as a fact or expert witness in criminal or civil proceedings when required.
• Follow established procedures to apply BSA/AML, Regulation E, and applicable to federal, state, and local regulatory requirements in daily investigative activities.
• Prepare-quality Suspicious Activity Reports (SARs) with clear, comprehensive, and analytically robust narratives aligned with FinCEN expectations.
• Ensure accuracy, consistency, and completeness across all SAR fields, supporting documentation, and investigative findings.
• Promote quality, consistency, and regulatory compliance across all Financial Crimes & Intelligence operations, ensuring alignment with established policies and procedures throughout the MCU footprint.
• Execute testing, validation and continuous tuning of fraud controls and detection rules to enhance digital security and reduce financial losses.
• Conduct advanced analysis of fraud trends, behavioral patterns, and root cause drivers to proactively shape preventive strategies and long-term risk-mitigation planning.
• Identify and assess control weaknesses, policy gaps, and procedural deficiencies contributing to fraud exposure, and provide recommendations that elevate organizational controls and reduce risk.
• Collaborate with Operations, IT, Risk, and other key stakeholders to analyze fraud trends, troubleshoot issues and support the enhancement of fraud prevention processes and systems.
• Contribute to fraud awareness efforts by providing insights, case examples, and trend analysis to support employee and member education.
• Maintain detailed, accurate and audit ready documentation to support internal audits, regulatory examinations and legal inquiries.
• Applies quality control standards to ensure all investigative work products meet or exceed audit, legal, and regulatory standards.
• Ensure completion of all required annual BSA/AML, fraud, and cybersecurity training while modeling a culture of compliance excellence.
• Participate in fraud roundtables, industry forums, and professional development engagements, to stay current on emerging threats and investigative best practices.
• Share knowledge and provide informal guidance to peers to promote consistent investigative practices and skill development.
• Exercise judgment in reviewing and recommending members for denial of services or expulsion when conduct exceeds organizational risk tolerance or violates the Member Code of Conduct.
• Contribute to special projects and initiatives by providing investigative insights, data analysis, and subject matter expertise related to digital fraud risk.

Requirements

• Bachelor or Associate degree in Criminal Justice, Business, or Accounting, or a related discipline; an equivalent combination of education and relevant professional experience will be considered.
• 5-7 + years of progressive experience in digital fraud investigations, financial crimes analysis, and/or digital payment channel operations, with demonstrated expertise in complex casework.
• Deep understanding of Zelle Risk Management Operating Procedures and digital payment risk frameworks, with the ability to apply them in high-risk investigative scenarios.
• Proven ability to synthesize data across multiple technologies and platforms to identify, assess, and validate fraudulent activity.
• Industry-recognized certifications such as Certified Fraud Examiner (CFE) or similar credentials are highly desirable.
• Strong working knowledge of federal, state, and local criminal statutes, banking regulations, and financial crimes compliance requirements.
• Flexibility to work nonstandard as business needs require, including support during high-risk events or urgent investigative escalations.
• Uncompromising integrity and the ability to handle sensitive, confidential, and legally significant information with discretion.
• Self-starter with strong initiative, sound judgment, and a proactive, solution-oriented mindset.
• Professional demeanor and team-oriented approach, contributing positively to a high-performance investigative culture.
• Excellent communication, collaboration, and interpersonal skills, with the ability to influence and partner across teams.
• Ability to manage high-volume workloads, prioritize effectively, meet deadlines, and maintain exceptional attention to detail in a fast-paced environment.
• High technological aptitude with the ability to quickly adapt to new tools, evolving fraud tactics, and emerging digital risk echnologies.
• Proficiencywith leading fraud monitoring and case-management platforms, including Verafin, BioCatch, and Zelle (preferred).