Fraud Detection Analyst

Primary Responsibilities

• Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions.
• Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues.
• Contact customers by phone, mail and email to verify transactions, resolve fraud-related account issues, and verify legitimacy of activity.
• Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-related issues and provide information.
• Ensure activities comply with applicable laws and regulations impacting fraud detection activities to protect Company and customer interests.
• Communicate with customers, merchants and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
• Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios and customers.
• Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
• Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities.
• Use specified software applications to manage and share information within the department as appropriate.
• Serve as primary fraud contact on all assigned cases.

Scope of Responsibilities

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Education and Experience Required:

• Associate’s degree and a minimum of 1 year relevant work experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and related work experience including a minimum of 1 year relevant work experience
• Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages

Education and Experience Preferred:

• Experience or coursework in a financial crime or law enforcement related field
• Customer service experience
• Experience working in a team environment
• Proven analytical skills
• Experience communicating effectively with all levels of personnel
• Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously