Digital Experience Manager

This remote role is open to locations in the US, Canada, and EMEA. No relocation benefits are available.

About the team

Cisco Marketing is investing heavily in the Customer Lifecycle Experiences organization to redefine how we engage with our users across the digital world. Our team is at the forefront of building a digital-first practice that delivers seamless experiences for acquisition, adoption, and advocacy. We are a diverse, fast-moving group of digital strategists, marketers, and product thinkers who thrive on building scalable, personalized journeys. We foster a collaborative, data-driven environment where every team member is empowered to innovate and drive meaningful customer value.

Responsibilities

• Define the end-to-end digital experience across web and product-led touchpoints to empower customers to self-serve and reduce friction in their journey.
• Design and optimize personalized marketing experiences to drive growth, retention, and time-to-value for our diverse customer base.
• Partner with product, sales, and marketing stakeholders to build a future-ready marketing funnel that bridges the gap between marketing-owned and product-owned surfaces.
• Execute a structured, hypothesis-driven experimentation program to validate experience improvements and ensure data-backed decision-making.
• Track and report on experience-level KPIs to business leadership to ensure our digital strategy consistently aligns with broader organizational growth objectives.

Requirements

• 5+ years of professional experience in digital experience, growth marketing, or UX strategy.
• 7+ years of demonstrated experience in a B2B SaaS or product-led environment.
• 4+ years of designing and optimizing digital journeys that improved conversion, activation, or retention metrics.
• 3+ years of proficiency using experimentation platforms, personalization tools, and web or product analytics software.
• Experience collaborating with design, engineering, and product management teams to ship digital product improvements.

Preferred Qualifications

• Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.
• Experience in enterprise technology, networking, security, or infrastructure markets.
• Expertise in translating qualitative customer feedback into actionable product and marketing insights.
• Advanced proficiency in data analysis and reporting on complex digital performance metrics.
• Ability to maintain a structured, hypothesis-driven approach to complex problem-solving.

Why Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. We work as a team, collaborating with empathy to make really big things happen on a global scale.

Pay

The starting salary range for this position is $145,200.00 to $184,100.00 for new hires in U.S. and Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $145,200.00 - $212,100.00
• Non-Metro New York State & Washington State: $129,100.00 - $188,300.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Restricted stock units (RSUs), which vest following continued employment
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • Paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • Non-exempt employees: 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period
  • Exempt employees: Flexible vacation time off with no defined limit (subject to business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours carried forward annually
  • Additional paid time away for critical or emergency family issues
  • Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles, subject to Cisco’s policies)
• Sales roles: Performance-based incentive pay split between quota and non-quota components