Digital Experience Manager

About the Team

Cisco Marketing is investing heavily in the Customer Lifecycle Experiences organization to redefine how we engage with our users across the digital world. Our team is at the forefront of building a digital-first practice that delivers seamless experiences for acquisition, adoption, and advocacy. We are a diverse, fast-moving group of digital strategists, marketers, and product thinkers who thrive on building scalable, personalized journeys. The opportunity to shape the future of Cisco’s digital marketing experiences directly impacts how millions of customers interact with our networking, security, and observability offerings. We foster a collaborative, data-driven environment where every team member is empowered to innovate and drive meaningful customer value.

Responsibilities

• Define the end-to-end digital experience across web and product-led touchpoints to empower customers to self-serve and reduce friction in their journey.
• Design and optimize personalized marketing experiences to drive growth, retention, and time-to-value for our diverse customer base.
• Partner with product, sales, and marketing stakeholders to build a future-ready marketing funnel that bridges the gap between marketing-owned and product-owned surfaces.
• Execute a structured, hypothesis-driven experimentation program to validate experience improvements and ensure data-backed decision-making.
• Track and report on experience-level KPIs to business leadership to ensure our digital strategy consistently aligns with broader organizational growth objectives.

Requirements

• 5+ years of professional experience in digital experience, growth marketing, or UX strategy.
• 7+ years of demonstrated experience in a B2B SaaS or product-led environment.
• 4+ years of designing and optimizing digital journeys that improved conversion, activation, or retention metrics.
• 3+ years of proficiency using experimentation platforms, personalization tools, and web or product analytics software.
• Experience collaborating with design, engineering, and product management teams to ship digital product improvements.

Preferred Qualifications

• Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.
• Experience in enterprise technology, networking, security, or infrastructure markets.
• Expertise in translating qualitative customer feedback into actionable product and marketing insights.
• Advanced proficiency in data analysis and reporting on complex digital performance metrics.
• Ability to maintain a structured, hypothesis-driven approach to complex problem-solving.

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Our worldwide network of doers and experts means the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

Pay

The starting salary range for this position is $145,200.00 to $184,100.00 for new hires in U.S. and Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. Below are the full salary ranges for specific locations:

• New York City Metro Area: $145,200.00 - $212,100.00
• Non-Metro New York State & Washington State: $129,100.00 - $188,300.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period
• Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit (subject to business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Eligibility for annual bonuses (for non-sales roles) subject to Cisco’s policies
• Eligibility for grants of Cisco restricted stock units, which vest following continued employment

Employees on sales plans earn performance-based incentive pay on top of their base salary, split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays:

• 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota
• 1.5% of incentive target for each 1% of attainment between 50% and 75%
• 1% of incentive target for each 1% of attainment between 75% and 100%
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap
• For non-quota-based sales performance elements, Cisco may pay 0% up to 125% of target

Schedule

This is a remote role open to locations in the US, Canada, and EMEA. No relocation benefits are available.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.