Digital Experience Designer

About the role

The Digital Experience Designer is responsible for designing and delivering engaging, user-centered digital experiences that enhance customer engagement and support MSI's business objectives. This role collaborates closely with cross-functional teams, including Product, Marketing, Development, and Business stakeholders, to create intuitive, visually compelling, and responsive digital solutions.

Responsibilities

• Lead and contribute to website and digital experience initiatives from discovery and concept development through implementation, optimization, and ongoing enhancements.
• Create intuitive, responsive, and user-centered digital experiences across desktop, tablet, and mobile platforms.
• Create user flows, journey maps, wireframes, interactive prototypes, and high-fidelity designs that effectively communicate design intent and support seamless developer handoff.
• Collaborate with Marketing, Product, Development, and other cross-functional teams to understand business objectives and translate requirements into engaging, user-focused design solutions.
• Conduct user experience research, competitive analysis, usability testing, and heuristic evaluations to inform design decisions and improve overall user satisfaction.
• Analyze user behavior, performance metrics, and feedback to continuously optimize existing digital experiences through data-driven design improvements.
• Present design concepts, user experience recommendations, and creative solutions to stakeholders and leadership, incorporating feedback throughout the design process.
• Partner closely with front-end developers to ensure designs are implemented accurately and maintain consistency with established design systems and brand standards.
• Contribute to the evolution and maintenance of MSI's digital design standards, component libraries, and design systems to ensure consistency across digital platforms.
• Stay current with emerging design trends, accessibility standards, UX best practices, and evolving digital technologies to drive continuous innovation.

Requirements

• Bachelor's degree in Visual Design, Graphic Design, Web Design, UX/UI Design, Human-Computer Interaction, or a related field is preferred.
• Candidates with equivalent education, demonstrated skills, and relevant professional experience will also be considered.
• Three (3) years of professional experience in web design, UX/UI design, digital product design, or a related field.
• Experience supporting B2B and/or B2C websites, digital marketing initiatives, eCommerce platforms, or other customer-facing digital experiences is a plus.
• Experience creating AI-assisted visual and video content using prompt-based tools such as Adobe Firefly, Pollo.ai, Veo, or similar AI platforms is preferred.
• Strong understanding of UX methodologies, customer journey mapping, information architecture, accessibility (WCAG) standards, and user-centered design principles.
• Experience designing responsive digital experiences across desktop, tablet, and mobile platforms.
• Experience working in collaborative, fast-paced environments while managing multiple projects and competing priorities.
• Experience working with established design systems and partnering closely with front-end development teams is preferred.
• Excellent communication, presentation, organizational, and project management skills.
• Demonstrated experience delivering customer-facing digital experiences through a strong online portfolio showcasing web design, UI/UX design, responsive design, and creative problem-solving.
• Advanced proficiency in Figma and Adobe XD, including prototyping, component libraries, design systems, and interactive mockups.
• Ability to collaborate effectively with developers, marketers, product teams, and other cross-functional stakeholders while also working independently.
• Familiarity with web analytics, user research, usability testing, A/B testing, and conversion rate optimization (CRO) methodologies is preferred.
• Demonstrated ability to make data-informed design decisions and continuously improve user experiences based on research and analytics.
• Ability to articulate how emerging technologies and AI-assisted tools have been incorporated into past projects to improve design quality, efficiency, and business outcomes.

Qualifications

• Must be able to complete the following essential duties and responsibilities:

Skills

• Strong understanding of UX methodologies, customer journey mapping, information architecture, accessibility (WCAG) standards, and user-centered design principles.
• Experience designing responsive digital experiences across desktop, tablet, and mobile platforms.
• Experience working in collaborative, fast-paced environments while managing multiple projects and competing priorities.
• Experience working with established design systems and partnering closely with front-end development teams is preferred.
• Advanced proficiency in Figma and Adobe XD, including prototyping, component libraries, design systems, and interactive mockups.
• Ability to collaborate effectively with developers, marketers, product teams, and other cross-functional stakeholders while also working independently.
• Familiarity with web analytics, user research, usability testing, A/B testing, and conversion rate optimization (CRO) methodologies is preferred.
• Demonstrated ability to make data-informed design decisions and continuously improve user experiences based on research and analytics.
• Ability to articulate how emerging technologies and AI-assisted tools have been incorporated into past projects to improve design quality, efficiency, and business outcomes.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot #1 Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.