Digital Engagement Acquisition Specialist

About the role

Nevada State Bank, a division of Zions Bancorporation, N.A., is seeking a Digital Engagement Acquisition Specialist to join its Client Acquisition team. This position supports client acquisition for Vectra Bank, located in Las Vegas, NV.

Responsibilities

• Supports prospects and customers through online channels with real-time chat assistance.
• Engages and supports online visitors by providing timely assistance, answering questions, and guiding users through their digital banking experience.
• Unearths client needs by asking thoughtful, clarifying questions to identify financial goals and pain points.
• Educates prospects and clients on the bank's products, features, and digital tools to ensure a clear understanding of available solutions.
• Recommends appropriate next steps such as connecting with a banker, scheduling appointments, or accessing additional resources.
• Aids users who begin but do not complete applications to support conversion of abandoned applications.
• Maintains a consistent, customer-centric tone that enhances the digital experience and reinforces the bank's online service reputation.
• Captures and routes qualified opportunities to branch and business banking partners.

Qualifications

• 1+ years experience in inside sales, branch banking, customer service, or other directly related experience.
• A combination of education and experience may meet job requirements.
• Working knowledge of sales, customer service, retention skills, and banking products and services.
• Good customer service, problem resolution, and communication skills, both verbal and written.
• Ability to use a variety of computer software.
• Ability to cross-sell bank products.
• Initiative and ability to recognize opportunities.
• High School diploma or equivalent.

Benefits

• Medical, Dental, and Vision Insurance - Start Day One!
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 13 Paid Holidays (including Nevada Day and Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees

Pay

The pay range for this role is $24 - $26/hour, depending on experience.