Digital Employee Experience Engineer (DEX)

About the role

Location: Full-time remote work from any US based location. Citizenship: US Citizenship is required.

Responsibilities

• Nexthink Platform Engineering & Administration: Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls; ensure platform stability, scalability, performance, security, and data integrity; manage platform governance, access controls, compliance requirements, and operational standards; lead platform upgrades, feature adoption, and continuous improvement initiatives; develop and maintain technical documentation, training materials, and operational playbooks; consult with cross‑functional teams to promote Nexthink capabilities.
• Automation & Self‑Healing Engineering: Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows; build proactive and reactive automations to resolve common endpoint, application, and user experience issues; develop self‑healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues; create reusable automation frameworks and engineering standards to accelerate remediation development; identify opportunities to reduce manual support effort and improve operational efficiency through automation.
• Integrations & Platform Engineering: Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions; leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange; collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows; ensure integr