Digital Eligibility Specialist, LEAP

Applications due by August 6th, 2026. Must reside in the State of Colorado.

About the role

The Digital Eligibility Specialist, LEAP will work in a temporary position within LEAP (Colorado Low-income Energy Assistance Program) to process applications for eligibility determination of LEAP benefits.

Pay

$15.75/hour. This position is eligible for Daily Pay through DailyPay, allowing employees to access their pay on their own schedule.

Schedule

Monday-Friday, 8 AM – 4:30 PM. Some weekends, holidays, and overtime opportunities available. Upon completion of training and supervisor approval, a remote work option may be available.

Responsibilities

• Attend mandatory State LEAP training and develop a thorough working knowledge of LEAP to support the program and staff.
• Extract verification of data from databases including Colorado Benefits Management System (CBMS), Family Support Registry (FSR), Colorado Department of Labor and Employment (DOLE), Colorado Department of Motor Vehicles (DMV), Systematic Alien Verification for Entitlements (SAVE), State of Colorado OIT Mainframe State Verification and Exchange System (SVES), Colorado Department of Human Services (CDHS), and automated utility portals.
• Explain eligibility criteria to LEAP applicants and agencies, receive applications, and review for completeness prior to securing verification to process applications and determine LEAP benefit eligibility.
• Contact vendors, applicants, and other agencies for information while maintaining caseloads and confidentiality of all clients and staff.
• Process cases within allotted time frames: emergency applications within 18 days and regular applications within 30 days.
• Track cases to send out approval and denial notices within the required timeframes (18 days for emergency applications and 30 days for regular applications).
• Address and respond to applicant issues and work with vendors/utilities to guarantee payments in emergencies to avoid discontinuance of services.
• Adhere to established goals and ensure the program’s goals and objectives are met.
• Establish and maintain positive, professional relationships with customers, vendors, clients, and human services agencies.
• Perform other duties as requested by the Digital or PEAK App Lead, Eligibility Supervisor, Operations Supervisor, and/or Operations Manager.

Requirements

• High School diploma or equivalent (preferred).
• Minimum of two (2) years of clerical and administrative experience in an office environment.
• Proficiency in grammar, math skills, computer use, and ability to type accurately at 30 words per minute.
• Professional demeanor and appearance that enhances the organization’s reputation.
• Excellent customer service skills for interacting with applicants, vendors, and agencies in a high-stress environment.
• Strong written and verbal communication skills.
• Ability to maintain accurate records and attention to detail.
• Comprehension and working knowledge of applications received via LEAP application form, PEAK, and telephonic applications.
• Overtime and weekend hours may be required.
• Must pass a criminal background check; disqualification may occur for offenses related to illegal drug use/sale, financial fraud, identity theft, physical abuse, crimes involving violence, and/or theft. Specifics of the offense, including how long ago it occurred, will be considered.
• For driving company vehicles or receiving mileage reimbursement:
  • Must be at least 21 years of age (25–70 for passenger transportation, 25 for CDL).
  • Must undergo a Motor Vehicle Record (MVR) check and background check.
  • Must disclose all moving traffic violations or vehicle crashes within the last five years (not all violations disqualify employment; each case is reviewed by the insurance carrier).
  • Must have a valid Colorado State driver license and be able to operate a company vehicle while adhering to all Federal, State, and local laws.
  • If using a personal vehicle for company business, must have valid vehicle insurance, a valid driver license, and a roadworthy vehicle.

Physical Requirements

• Lifting:
  • Heavy (45 lbs & over): Occasionally
  • Moderate (15-44 lbs): Occasionally
  • Light (14 lbs & under): Occasionally
• Carrying:
  • Heavy (45 lbs & over): Occasionally
  • Moderate (15-44 lbs): Occasionally
  • Light (14 lbs & under): Occasionally
• Pushing/Pulling: Occasionally
• Reaching:
  • Above Shoulder: Occasionally
  • At Shoulder: Continuously
  • Below Shoulder: Frequently
• Twisting: Continuously
• Bending: Frequently
• Kneeling/Crawling: Occasionally
• Squatting: Occasionally
• Climbing:
  • Use of legs only (stairs): Occasionally
  • Use of arms & legs (ladders): Never
• Hearing: Continuously
• Vision:
  • Close: Continuously
  • Distant: Continuously
  • Depth perception: Continuously
• Hands/Fingers:
  • Simple grasping: Continuously
  • Fine manipulation: Continuously
  • Repetitive movements: Continuously
• Walking: Frequently
• Standing: Continuously
• Sitting: Continuously
• Speaking: Continuously
• Driving: Occasionally