Digital Document Specialist

Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership.

About the role

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Responsibilities

• Classify scanned documents by checking form fields and inputting information into pre-defined fields.
• Ensure the quality of scanned documents.
• Process documents while maintaining accuracy as guaranteed in client Service Level Agreements (SLAs).
• Match corresponding paperwork to accounts and apply appropriate business rules.
• Adhere to all governmental regulations and company policies and procedures.
• Protect organizational assets and maintain privacy and confidentiality.
• Uphold ethical standards and comply with business principles.
• Assist in other operational areas as needed.

Requirements

• Minimum high school diploma or equivalent.
• Strong attention to detail and high-volume data entry experience.
• Fast, accurate alpha-numeric typing skills.
• Comfortable working in a production environment and with technology.
• Willingness to adapt and learn new technologies.
• Take initiative and pride in work.
• Thrive in a team environment and be motivated by results.
• Capable of meeting or exceeding deadlines.
• Familiarity with document imaging software (desired but not required).

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them that may lead to other career opportunities.
• Learning & Development: Promote a work culture of learning to help you develop professionally.
• Recognition Programs: Variety of recognition programs for all levels of employees.
• Paid Time Off:
  • Full time: Minimum of 80 hours/calendar year.
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked.
  • PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection
  • Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts

Note: Benefit offerings may vary per role; inquire with the Human Resources team for specifics, especially for positions routinely under 30 hours/week.