DIGITAL DOCUMENT SPECIALIST

Responsibilities

• Operate and maintain various printing equipment, including digital printers, copiers, and wide-format printers, to fulfill print requests.
• Review and prioritize print jobs based on deadlines and urgency, optimizing print production workflows for efficiency.
• Ensure accurate color calibration and adjust settings as needed to maintain print quality and consistency.
• Execute essential mail services, including accurate sorting and efficient distribution of interoffice mail, conducting scheduled internal runs, utilizing states-of-the-art postage equipment for precise mail metering, preparing specialized outgoing mail (certified, requested), and retrieving outgoing mail from designated internal areas.
• Identify legal documents and process according to document type and Firm policies.
• Sort incoming records and prepare for scanning by removing all staples, clips, bindings etc. Ensure paper is smoothed and ready to scan.
• Review digital images to ensure image quality and page accuracy.
• Save and organize documents in the Firm's Document Management System.
• Return documents that can’t be destroyed to the Records Department.
• Absorb responsibility for maintaining the highest level of confidentiality of all firm records and files.
• Perform thorough quality checks on printed materials to ensure accuracy, proper formatting, and adherence to brand guidelines.
• Collaborate with clients to review proofs and make necessary adjustments before finalizing print orders.
• Address any print-related issues promptly, such as paper jams, misprints, or image distortions.
• Provide excellent customer service to clients, addressing inquiries, offering guidance, and managing expectations throughout all processes.
• Communicate professionally and effectively with team members and clients, ensuring clear and timely updates on job status and completion timelines.
• Collaborate with other DDC specialists and departments to ensure seamless workflow and customer satisfaction.
• Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role of an Office Services Associate – Print.

Requirements/Experience/Education

• A high school diploma or equivalent, college degree preferred.
• Minimum 1 year of experience.
• Ability to understand client inquiries and provide effective responses.
• Experience in using Microsoft Office products and applications.
• Understanding the importance of delivering added value to clients.
• Team player who can keep a positive attitude, motivate peers, and build relationships.
• Ability to maintain confidentiality and security of any client information.

Pay

The Compensation for this role is up to $21.25 per hour and may be eligible for an annual bonus. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)