Digital Deputy Director

About the role

The Deputy Director position is located within the Marketing & Communications department at ACCESS, serving as a department content expert and overseeing the day-to-day operations of the department.

Essential Duties and Responsibilities

• Work closely with the Director to implement strategic priorities
• Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner
• Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff
• Ensure staff are appropriately onboarded
• Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs
• Aid in writing of grants including gathering data and researching information where assigned
• Work collaboratively with the Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff
• Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation
• Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination
• Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training
• Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary
• Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations
• Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement
• Review and approve monthly and annual quality assurance reporting
• Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area
• Build customer relationships, interpret customer needs and address escalated complaints or concerns
• Maintain positive community and public relations image of the department and organization
• Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners
• Maintain currency in processes related to assigned area
• Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed
• Provide expert guidance to the department and agency related to research
• Ensure each program is utilizing budget appropriately and more effectively
• Speak and appear at all related events and outreach opportunities
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities

• Knowledge of:
• Advanced concepts, principles and practices of area policies and processes
• Budget management, including creating and maintaining a budget
• Work processes and tools within own area
• Methods used to evaluate and monitor appropriate staffing levels
• Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies
• Quality assurance, customer service, and employee performance metrics
• Developing and maintaining operations within a defined budget
• Fundraising and grant writing for non-profit sector
• Skills in:
• Leadership to help shape and drive strategy
• Strong public speaking skills and be able to manage, lead, and energize groups
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Ability to:
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Maintain a positive attitude and to effectively communicate with staff, customers and funding agencies
• Maintain attention detail, while maintaining a big picture orientation
• Read, interpret, analyze and apply information from routine reports, customer and employee feedback
• Interpret and apply policies and identify and recommend changes as appropriate
• Maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
• Communicate effectively, both orally and in writing
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships at all levels of the organization
• Address needs in the community as they arise
• Think strategically, identifying and driving the research needs based on the needs of the community

Qualifications

• Minimum Degree Required: Bachelors degree
• Ph.D. or Masters degree preferred
• Required Disciplines depending on the department placed: Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field
• At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources.