Digital Delivery Manager

At Henderson, We're About More Than Just Buildings We're about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open. As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities. It's What We Do We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue. It's How We're Different We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We’ve always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential – both as professionals and individuals. Together, we provide dream-up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here: https://youtu.be/AIt17t_uJ-A?si=oSMy5zQeUcb_faE3 Position Summary The Digital Delivery Manager is responsible for managing the execution, consistency, and performance of digital delivery services across projects and teams. This role translates Digital Delivery Services (DDS) strategy into operational reality by overseeing people, workflows, tools, and standards to ensure predictable, high-quality project outcomes. This role serves as a team leader and delivery integrator, balancing leadership with active participation in project delivery. This role also remains engaged in real project conditions by resolving complex delivery challenges, supporting high-impact execution, and ensuring digital delivery approaches are practical, scalable, and aligned with project needs. Essential Job Functions & Accountabilities Delivery Management, Planning & Execution Manages digital delivery performance across assigned projects, sectors, or portfoliosAnalyzes project scope, complexity, and delivery requirements to determine appropriate digital delivery approachDevelops or contributes to project-specific digital delivery execution plans, including workflows, resourcing, and tool alignmentEnsures DDS workflows, standards, and tools are applied consistently and effectively across projectsMonitors delivery quality, efficiency, and adherence to digital delivery processes Standards Enforcement, Tools & Process Adoption Drives adoption and enforcement of Digital Delivery standards, ensuring consistent application of tools, platforms, and workflows across projects and addressing non-compliance directlyPartners with Digital Delivery Specialists to deploy and operationalize tools, automations, and advanced workflows across active projectsIdentifies execution gaps and provides feedback to DDS leadership to inform continuous improvement and strategic evolutionLeads or supports training, onboarding, and enablement efforts to ensure successful outcomes. Metrics, Reporting & Continuous Improvement Tracks delivery performance indicators (quality, efficiency, utilization, risk) across projectsProvides clear reporting to DDS leadership on team capacity, performance, and trendsUses direct project involvement to validate performance metrics and identify root causes of delivery challengesContributes to continuous improvement initiatives, pilot efforts, and maturity growth of Digital Delivery, Team Leadership & Development Directly manages Digital Delivery staffAssigns work, balances workloads, and forecasts resource needs in coordination with DDS leadership Coaches team members on technical growth, workflow execution, and professional development Supports performance reviews, goal setting, and career progression planning.Reinforces accountability, consistency, and quality across the team Core Competencies Communication Keeps others well informed and prioritizes audiences, accuracy, and timeliness. Facilitates an efficient, consistent workflow and exchange of information. Adjusts communication based on needs and make-up of audience. Integrity Leads by example, challenges assumptions, and creates candid feedback loops. Aligns personal actions and words, extends and receives trust, and upholds commitments. Maintains the confidence of clients and colleagues, especially when handling sensitive information. Quality Orientation Creates a sense of urgency to tackle problems and rewards responsiveness. Recognizes opportunity for improvement, creating and supporting processes and feedback to improve results. Holds others accountable for doing their best work. Teamwork/Inclusion Promotes a culture of collaboration across roles and teams. Navigates difficult conversations with diplomacy and leverages cooperative efforts to resolve conflict. Confronts exclusionary behavior and participates productively in discussions of diverse, sensitive societal topics. Continuous Learning Pursues challenging assignments and new knowledge. Encourages experimentation when faced with new challenges. Examines mistakes, clarifies lessons learned, and applies to future work. Functional/Technical Expertise Leverages area of expertise to contribute to team and company goals. Promotes an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives. Maintains knowledge, skills, and abilities relevant to success throughout job functions. Leadership INSPIRES THE ORGANIZATION Personifies the values of the organization and champions organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership. Navigates ambiguity and change in a positive way, proactively seeking support from leadership when needed. Focuses On Client Experience Fosters positive client relationships and coaches others to do the same, striving for best-in-class service and internal and external client satisfaction. Anticipates and responds proactively to changes in client needs, priorities, and/or expectations, ensuring quality results. Develops The Strengths Of Others Demonstrates empathy and builds strong relationships with colleagues. Seeks and shares productive feedback with candor to help others grow, celebrating the effort, progress, and everyday wins of colleagues. DRIVES ACCOUNTABILITY, QUALITY, AND INNOVATION Expects and drives high-quality results and welcomes innovative strategies, especially in times of change. Models financially responsible behaviors and coaches others to be fiscally mindful as employee-owners. Required Education, Experience, Licenses & Technical Competencies Bachelor’s degree in engineering, Architecture, Construction, Technology, or related field (or equivalent experience)10 or more years of experience in BIM, Digital Delivery, Design Technology, or related delivery rolesA minimum of 2 years leadership/management experience preferred.Strong understanding of project delivery environments and multidisciplinary coordinationDemonstrated ability to manage people, priorities, and competing demandsDemonstrated experience managing complex project delivery, coordinating across multiple teams, and applying digital delivery workflowsMaintains active proficiency in digital delivery tools, (i.e. Autodesk Forma, Dynamo, Python, Revit, Navisworks, etc.) workflows, and coordination practicesMust demonstrate proficiency in all core competencies as described and characterized in this job description. Physical & Other Requirements Other duties as assigned.Prolonged periods of sitting or standing at a desk and working on a computer.Occasional travel may be required (10-15%).Ability to read, write and communicate in English. Let's Talk Perks We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy. Culture Flexible Work Hours (Because we all need to balance work and life.)Casual Dress Code (Be yourself, please.)Paid Volunteer Time (We literally pay you to volunteer.)Paid Parental Leave (Because we know both parents deserve to be there for a new child.)Health and Wellness Initiatives (Get Fit and Stay Fit.)Receptive and Forward-Thinking Leadership (Our doors are always open.)Clear Career Path Options (We want you to excel.) Benefits Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.)Employee Stock Ownership Plan (Yes, our employees are the owners.)Paid Training for Professional Development (We’ll pay for the time you take getting better at what you do.)Performance Bonuses (When you do well, we reward you for your work.)Comprehensive and Extensive Insurance (We’ve got you covered.)Paid Term Life and Disability (We’ve got your family covered, too.)Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)Paid Time Off and Sick Time off (Take a break. You deserve it!)Financial Wellness & Coaching Program (Financial security makes you a happier team member.) More information can be found here - https://www.hendersonengineers.com/careers/. Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program. Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment. All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment. To All Recruitment Agencies Henderson does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Henderson without a prior written search agreement will be considered unsolicited and the property of Henderson. Please, no phone calls or emails. NOTICE TO CANDIDATES: RECRUITMENT FRAUD ALERT Henderson representatives conduct all email communications exclusively through a company email address that ends with @hendersonengineers.com, @hendersonbuilding.com. We extend offers of employment only after a comprehensive interview process and will never ask you for a payment of any sort nor offer one for any reason. Henderson will not ask any applicant to purchase equipment, nor offer to reimburse any applicant for expenses incurred prior to employment. We will not request personal information until a legitimate offer of employment has been extended. If you suspect a recruitment attempt is fraudulent, you should cease communications. All legitimate job opportunities are posted on our company website’s careers page.