DIGITAL DELIVERY MANAGER

Roles and Responsibilities

• Coordinate cross-functional digital delivery initiatives across multiple teams and workstreams.
• Manage project timelines, dependencies, risks, issues, milestones, and delivery communications.
• Create and maintain delivery artifacts including status reports, roadmaps, RAID logs, decision logs, and readiness plans.
• Facilitate stakeholder communication and ensure alignment across business and technical teams.
• Identify delivery risks proactively and support resolution through effective escalation and collaboration.
• Partner with Agile teams to understand progress, challenges, and delivery health.
• Drive continuous improvement by implementing processes that improve delivery predictability and efficiency.

Required Qualifications

• 5+ years of experience in delivery management, project management, technology delivery, or digital product delivery.
• Experience managing complex initiatives involving multiple teams and stakeholders.
• Strong understanding of Agile delivery environments and cross-functional collaboration.
• Proven experience with dependency management, risk tracking, reporting, and stakeholder communications.
• Excellent organizational, communication, and facilitation skills.
• Ability to work effectively in a matrixed and fast-paced environment.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.
• Experience supporting web platforms, digital products, customer experience, or enterprise technology initiatives.
• Knowledge of CMS platforms, digital analytics, SEO, accessibility, or web governance.
• Experience with delivery and collaboration tools such as Aha, Rally, Workfront, Microsoft 365, or Teams.