Digital Customer Success Campaign Manager

About the role

We’re looking for a Digital Customer Success Campaign Manager to design, launch, and improve digital customer journeys at scale. You’ll turn customer and product signals into timely, useful programs that help customers move from trial through activation, adoption, and ongoing value. This is a hands‑on, program‑focused role for someone who enjoys combining thoughtful communication, data, experimentation, and emerging technology. Reporting into the Senior Manager, Digital Customer Success, this role is based remotely in North America, with hiring locations in the United States or Canada.

Responsibilities

• Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
• Develop targeted campaigns that help customers move from trial to meaningful product adoption and guide them toward the right next step.
• Draft, edit, and optimize customer‑facing email campaigns, connecting them with education resources and other digital experiences.
• Use customer signals, milestones, and behaviors to identify moments of friction or opportunity and create timely interventions.
• Monitor campaign performance through metrics such as engagement, activation, product usage, retention, and expansion; use experimentation and cohort analysis to improve results.
• Partner with Data and Analytics teams to support dashboards and reporting, then use those insights to make informed recommendations.
• Collaborate with Product, Customer Success, Marketing, Operations, and Content partners to keep programs accurate, useful, and aligned with the customer journey.
• Use tools such as Gainsight, Salesforce, marketing automation platforms, and AI solutions to increase campaign quality, testing speed, and operational efficiency.
• This role is ideal for someone who enjoys