Digital Content Specialist Sr, Digital Technology Solutions

Job Overview

The Senior Digital Content & Communications Specialist supports Digital Technology Solutions by developing, managing, and maintaining clear, accurate, accessible, and engaging digital content across multiple communication channels.

Essential Functions

• Create and co-create content for distribution across multiple channels, including websites, marketing collateral and social media using AEM and WordPress platforms.
• Review, copyedit, approve, and publish digital content while enforcing the university’s web style guide, and advocate for the CMS.
• Serve as a resource for standards, best practices and guidelines around brand, vision, information architecture, content, and accessibility.
• Evaluate, audit, monitor and maintain compliance with accessibility design and usability standards for a user centric UIX.
• Advocate and liaise with contributors, users, stakeholders on business centric website content.
• Concept, design and build engaging email marketing campaigns.
• Design and activate social activations as needed.
• Work closely with university’s technical support team to ensure accessibility, functionality and performance of university’s digital platforms, specifically ensuring compliance with sections 504 and 508 of the Americans with Disabilities Act.
• Evaluate, plan, monitor and report relevant metrics for KPI and success measurements.
• Utilize data and trends to optimize website performance.
• May manage the university’s selected content management system.
• Perform related duties based on departmental need.

Required Education

• Bachelor's Degree in Communications, Marketing, Design, or related field
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement

Required Experience

• Three (3) years of related experience
• Knowledge of HTML, CSS and Adobe Creative Suite
• Experience with AEM, WordPress or similar content management systems
• Understanding of web content accessibility guidelines (WCAG)
• Knowledge of Salesforce, Pardot or other CRM related platforms

Additional Qualifications

• Experience working in a higher education, public sector, or large complex organization
• Experience supporting communications within an IT, digital services, or technology-focused environment
• Strong writing, editing, and content strategy skills for both technical and non-technical audiences
• Experience developing stakeholder communications, service updates, leadership messaging, and internal engagement materials
• Familiarity with web governance, information architecture, service catalogs, knowledge management, and digital user experience practices
• Experience using project and collaboration tools such as Jira, Confluence, ServiceNow, Microsoft Teams, or SharePoint
• Able to manage multiple priorities, coordinate with cross-functional teams, and translate complex initiatives into clear, accessible, audience-appropriate communications

Physical Requirements/Work Environment

Office environment/no specific unusual physical or environmental demands.

Compensation And Benefits

• Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]
• Comprehensive Tuition Remission
• Robust Retirement Plans
• Real Work-Life Balance
• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

Important

To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at jobs@uc.edu.

Equal Opportunity Employer

Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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