Digital Content Author

About the role

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology focused organization within Caterpillar, Inc. Our global team is responsible for bringing digital capabilities to Caterpillar’s world-famous yellow iron. Working with your yellow partners and Cat Dealers, we execute key components of digital and marketing portfolios, including global marketing & brand, enterprise data, analytics and AI, equipment management, eCommerce, digital marketing, rental & used digital solutions, and aftermarket leads & insights.

Responsibilities

• Partner closely with software engineers, One Funnel stakeholders, and dealers to define clear, detailed feature requirements (scope, functionality, NFRs, UAT criteria), working under the guidance of the Control Center Senior Product Owner to translate product intent into executable outcomes
• Participate in end-to-end feature development, including requirements design, user acceptance testing (UAT), and product reviews to ensure quality, accuracy, and alignment
• Create and maintain user-facing documentation (one-pagers, FAQs, onboarding guides) to support adoption and effective use of Control Center
• Work with deployment teams and stakeholders to gather and synthesize dealer feedback, helping identify improvements and ensure the product meets real-world needs
• Provides ongoing support and guidance to stakeholders, answering questions and helping teams understand how to use and integrate Control Center effectively

Requirements

Top Candidates May Have Bachelor’s degree or higher (selected candidates must complete their degree by their start date) 0-2 years of relevant experience related to this field (internships or academic projects are a plus) Minimum cumulative GPA requirement 3.0/ 4.0 (no rounding)

Qualifications

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products
• Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, stakeholders, and internal staff

Skills and Experiences

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products
• Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, stakeholders, and internal staff

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits*
• Life Insurance*
• Parental leave*
• Adoption benefits*
• Tuition Reimbursement*

Location

Location for this position is Chicago or Peoria, Illinois

Relocation

Basic relocation may be available, dependant on relocation qualifications

Sponsorship

Sponsorship is NOT available for this position