Content Author

Responsibilities

• Act as the content author and expert for all consumer and customer-facing websites, understanding the operation of the system and its dependencies.
• Working with product owners, architects, UX designers, and development teams to ensure the website content is configured, tested, and approved for each release.
• Oversee digital assets, ensuring optimization for web performance and search.
• Be responsible and accountable for the usability and quality of configured content.
• Support the backlog of work to be completed, appropriately completing work items based on business need and company value.
• Provide regular and transparent updates to the business on the status of content updates, calling out any risks and dependencies.
• Provide quality oversight for deployments, including multi-step scheduling and user acceptance testing plans.
• Create and maintain accurate and comprehensive documentation.
• Execute and/or oversee rigorous cross-browser and mobile testing to ensure appropriate rendering across all devices.
• Collaborate with members of product and development teams to drive improvement prioritization.
• Understand and manage to deadlines, cost constraints, and impact on other teams, and make resource and design trade-offs based on those factors
• Work within an Agile Team.
• Other duties as assigned.

Qualifications

• Experience managing customer-facing web applications.
• 5+ years of content management system (CMS) administration experience, including work across complex and cross-functional organizations.
• Specific focus on Acquia and Drupal platforms preferred.
• Experience with design tools such as Figma or Adobe Creative Cloud.
• Proficiency in PHP, HTML, and CSS.
• Knowledgeable of WCAG standards and SEO best practices.
• Experience using analytics and behavior tools (i.e., Google Analytics, FullStory, LogRocket) to monitor performance and recommend content improvements.
• Strong facilitation, interpersonal, consensus-building, and decision-making skills.
• Excellent verbal and written communication skills, with the ability to engage technical and non-technical audiences.
• Ability to present technical concepts, diagrams, and other assets to business, management, and technical audiences.
• Strong documentation skills for defining and producing technical and functional specifications.
• Ability to identify opportunities for improvement, prioritize own work, and meet deadlines.
• Ability to simplify complex workflow and execution scenarios into clear, actionable solutions.
• Recognize and resolve ambiguous conflicting objectives.