Content writer

Key Responsibilities

• Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications

• Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
• Skills:
• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

Preferred Qualifications

• Experience in the utility industry, particularly in water and gas operations.
• Familiarity with modern software applications used in content creation and distribution.
• Experience writing process and procedures for customer service or a call center.
• Experience writing process and procedures for government or federal regulations.