Digital Consumer Lending Spec

Responsibilities

• Show a dedication to delivering a superior customer experience with each client regardless of the request.
• Build strong relationships with clients by understanding their complete financial profile and making recommendations for additional products and services that will help the client and grow the relationship.
• Identify product and service referrals across all bank business lines which benefit our clients ensuring a warm handoff to the appropriate partner.
• Demonstrate a strong support and focus on the goals of the Solution Center and direct efforts towards meeting them.
• Display the highest level of knowledge and expertise in consumer lending through completing and processing lending applications which includes understanding underwriting needs of complex consumer lending products.
• Balance loan inquiries (leads), loan applications, and fielding client chats and calls in queues as assigned.
• Acquire and maintain knowledge of all regulatory, compliance and company policies and procedures.
• Attend and complete required compliance training.
• Deliver on call evaluation metrics aligned with providing a superior client experience and displaying the highest level of knowledge and expertise in consumer lending.
• Collaborate with the Solution Center team by sharing success stories and ideas, tips and coaching that could improve the effectiveness of each Specialist.
• Develop strong relationships and partnerships with banking center bankers and operational teams.
• Perform account maintenance requested by clients and management within specified authority.
• Maintain attendance and scheduling requirements for required shirts including Saturday rotations.
• Perform other duties as assigned.

Qualifications And Education Requirements

• Bachelor’s degree in business and/or finance preferred or equivalent work experience.
• Minimum of 2 to 3 years consumer lending experience.
• Call center experience.
• 3 to 5 years of banking experience preferred.
• Ability to cross-sell new and existing bank products and services while providing a superior customer experience through relationship banking.
• NMLS required.
• Proficiency with Microsoft products and Bank software products.