Digital Consulting Architect, CPQ

Solution & Project Delivery

Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making.

Solution Design

Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment. Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow).

Integration Architecture

Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches.

Technical Discovery

Conduct business and technical discovery, assess current-state revenue systems, and define future-state CPQ roadmaps. Lead business process mapping sessions and produce functional and architectural documentation. Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities.

Hands-On Development

Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team. Partner closely with developers to ensure designs are implemented accurately and efficiently. Troubleshoot complex functional and technical issues, identifying root causes and driving resolution.

Issue Resolution

Troubleshoot complex technical issues, ensuring consistent delivery momentum and high-quality outcomes.

Team Leadership

Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices. Coach teams on balancing functional requirements with technical feasibility and long-term maintainability. Set quality standards for CPQ design, documentation, and delivery execution.

Pre-Sales Support

Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients.

Build Trusted Relationships

Engage and influence senior stakeholders, translating complex requirements into actionable architectural plans.

Thought Leadership

Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns. Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally. Participate in internal enablement, client workshops, and industry/community forums.

Requirements

• 8+ years of experience in enterprise consulting or solution architecture, including complex platform implementations and integrations.
• At least 3+ years focused specifically on CPQ, Quote-to-Cash, B2B Commerce or complex product configurations.
• Proven experience designing and delivering custom CPQ or product configurator solutions.
• Experience integrating CPQ with CRM, ERP, commerce platforms, and middleware.
• Hands-on experience with modern web and integration technologies (JavaScript, REST/SOAP, APIs).
• Experience in digital commerce, service modernization, or customer experience transformation is a strong plus.
• Background in Manufacturing and B2B is nice to have.
• Demonstrated ability to engage and influence senior stakeholders, translating complex requirements into actionable architectural plans.
• Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations.

Required Certifications

• Certified System Administrator (within 60 days)
• Certified Application Developer (within 90 days)
• Certified Implementation Specialist - Sales & Order Management (SOM)
• Certified Implementation Specialist - Customer Service Management (CSM)
• Certified Implementation Specialist - Field Service Management (FSM)
• ServiceNow CPQ / Product Configuration (Logik.ai) Certification (or equivalent CPQ certification)
• Certified Technical Architect (within first year)

Equivalent Certifications

• Salesforce CPQ Specialist
• Salesforce Revenue Cloud Consultant
• Salesforce Architect
• Salesforce Service Cloud Consultant
• Salesforce Field Service Lightning

Benefits

Unlimited Vacation/PTO
Full Health Benefits and 401k Fixed Percentage Plan (USA only)
RRSP (Canada)
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title