Digital Consultant, CPQ/Logik

Solution & Project Delivery

Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation.
Participate in client-facing discussions, solution reviews, and technical problem-solving sessions.
Collaborate with project teams to ensure delivery milestones are met with quality and consistency.

Solution Design & Configuration

Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows.
Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members.
Help translate business requirements into functional specifications aligned with platform best practices.

Technical Discovery & Documentation

Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements.
Support business process mapping and contribute to functional and architectural documentation.
Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities.

Hands-On Development

Contribute to configuration, development, and testing of CPQ solutions.
Work closely with developers and architects to ensure designs are implemented accurately.
Troubleshoot functional and technical issues, escalating complex problems as needed.

Integration Support

Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications.
Assist in building prototypes and proofs of concept to validate requirements and solution approaches.
Learn and apply integration patterns and best practices under the guidance of senior team members.

Requirements

• 3-5 years of experience in consulting, solution delivery, or technical implementation roles.
• Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms.
• Exposure to integrating CPQ with CRM, ERP, or commerce platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to collaborate with both technical and business stakeholders.
• Ability to work in a fast-paced consulting environment and manage multiple priorities.
• Bachelor's degree in Computer Science, Information Systems, Business, or related field.

Nice to Have

• Experience in digital commerce, service modernization, or customer experience projects.
• Background in Manufacturing or B2B industries.
• ServiceNow Certified System Administrator or Application Developer.
• Salesforce CPQ Specialist or Revenue Cloud Consultant certification.
• Exposure to AI-driven workflows or automation tools.

Benefits

• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only)
• RRSP (Canada)
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

About The Job

The Digital Consultant, CPQ, reports to the Director, Technology Consulting, and plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems.