Digital Communications Manager

Responsibilities

• Support execution across digital channels including web, email, and SMS
• Aid with website content updates, QA, publishing, and optimization efforts
• Build and deploy email and SMS campaigns
• Collaborate with internal stakeholders to intake, prioritize, and execute digital requests
• Manage and optimize digital systems, workflows, and operational processes
• Maintain documentation, calendars, and process standards to improve team efficiency
• Contribute ideas for improving customer experience, engagement, and operational effectiveness
• Act as a cross-functional team player who can flex across priorities as business needs evolve

Qualifications

• Approximately 5+ years of experience in digital marketing, digital communications, or digital operations
• Hands-on experience with web content management systems (CMS)
• Experience executing email and/or SMS marketing campaigns
• HTML/CSS knowledge
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Comfortable working cross-functionally with marketing, sales, content, and operational teams
• Strong attention to detail, especially around QA and execution accuracy
• Experience with reporting and analytics tools is preferred
• Familiarity with accessibility standards, SEO, or UX best practices is a plus
• Experience supporting digital systems, workflows, or platform administration is a plus

Preferred Skills / Platforms

• CMS platforms (Storyblok, WordPress, Sitecore, Contentful, etc.)
• Email platforms (Salesforce Marketing Cloud, Braze, HubSpot, Marketo, etc.)
• SMS platforms (Salesforce Marketing Cloud)
• Google Analytics or other reporting tools (Optimizely, Hotjar, etc.)
• Project management tools (Wrike, Asana, Jira, etc.)

Benefits

Commitment to professional growth: robust monthly calendar of trainings and workshops

Four weeks paid vacation your first year, ten paid holidays, and two floating holidays

Exciting business travel opportunities

Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance

Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)

Access to fertility care and family-building support

Wellness benefits including a yearly fitness reimbursement

Frequent social and learning events, including access to our employee-run resource groups

Roybal Employee Assistance Program

Tenure-based sabbatical eligibility

Compensation range for this role is $75,000-$100,000, based on experience.