Digital Business Associate Manager (Delivery)

Job Responsibilities

Overall Delivery Business Performance
Responsible for delivery sales and profit performance across first-party and third-party channels, identifying the highest-impact levers to improve sales, contribution margin, and channel mix and for the delivery operating cadence with clear KPI reviews and action plans.

Partner Promotions, Merchandising & Growth
Drives continuous marketplace optimization to improve visibility, placement, and conversion by iterating through partner-specific performance inputs that influence ranking. Executes high-impact marketplace promotions with strong readiness gates, clean setup, and post-performance readouts tied to incrementality and ROI.

Partner Management & Governance
Maintains standardized partner scorecards and recurring performance reviews, aligning on root causes, corrective actions, and timelines across a consistent KPI set; drives accountability on SLAs. Prepares QBR inputs and escalation narratives, ensuring partners deliver measurable improvements and internal stakeholders have clear visibility into risks, asks, and progress.

Operations Liaison & Issue Resolution
Serves as the primary bridge between Operations and delivery partners, resolving store issues, addressing driver accountability concerns, and driving fast incident escalation, resolution, and prevention. Champions the voice of the guest by translating VOC and defect drivers into prioritized fixes with Store Ops/Field Leadership, supported by scalable playbooks and field enablement.

Technology, Data & Brand Standards
Ensures brand guardrails and data integrity across channels, including menu/pricing/promo accuracy, content standards, and trusted KPI definitions and dashboards. Validates end-to-end platform health across first-party and marketplace integrations, coordinating incident resolution with Product and vendors.

Qualifications

Bachelor’s degree in Business, Finance, Analytics, Operations, or a related field; MBA preferred
Five years of experience in delivery, operations, analytics, finance, or business process management; experience in digital food delivery, e-commerce, loyalty programs, or digital retail settings preferred; experience working with finance systems and managing operational budgets
Successful completion of initial and periodically required trainings.

Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay

Pay Range: P3: $90,000 - $126,500 / Annual
Within the range, individual pay is determined using various factors, including work location and experience.