Digital Banking Specialist

About Our Client

The organization operates in the financial services industry, focusing on supporting individuals, entrepreneurs, small businesses, and communities in achieving their financial goals. It addresses challenges in accessible and inclusive financial services by offering a range of banking products and lending solutions, including affordable housing financing and small business loans. With a significant customer base nationwide and recognition for its workplace environment, the organization has established a notable presence in the market.

About the Opportunity

The Digital Banking Specialist plays a crucial role in delivering excellent customer service and technical support for all electronic banking products and services. This position ensures that both consumer and business customers effectively use online and mobile banking platforms, contributing to the organization's aim of providing seamless banking experiences. The role supports multiple departments and adapts to a dynamic work environment.

Responsibilities

• Assist personal and business customers with online banking account access and password resets.
• Ensure customers use compatible browsers for electronic devices.
• Respond promptly to email inquiries from online banking and website users.
• Support online account opening processes.
• Provide assistance with Online and Mobile Banking, Mobile Deposit, and Bill Pay services.
• Affirm business customers with Cash Management Services such as wire transfers, ACH originations, Bill Pay, Remote Deposit Capture, and Autobooks.
• Review maintenance reports for accuracy of online banking registrations.
• Handle installation, maintenance, and support of cash management systems.
• Ensure all required authorizations, agreements, and contracts are maintained.
• Review and approve mobile deposits daily.
• Maintain Disaster Recovery Forms and Procedures.
• Provide backup support within the Electronic Banking Department.
• Stay informed of relevant legal and regulatory compliance.
• Assume additional responsibilities as needed.
• Support loss prevention and security measures related to the position.

Requirements

• Ability to occasionally lift or move up to 25 pounds.
• Ability to understand and follow instructions in English.
• Physical ability to perform tasks involving sitting, twisting, bending, reaching, balancing, stooping, kneeling, talking, and hearing.
• Vision abilities including close, distance, peripheral vision, depth perception, and focus adjustment.

Pay Range and Compensation Package

The anticipated hourly pay range for this position is $26 to $27 per hour, depending on the candidate's qualifications and experience.

Benefits & Perks

• Employee Stock Ownership Plan and 401(k) Plan
• Healthcare options including Medical, Dental, Vision, Telehealth, and Life insurance
• 12-week Paid Parental Leave and Medical Leave with combined cap of 20 weeks for eligible team members
• $5,000 Family Care Reimbursement covering childcare, elder care, student loan debt, pet expenses, down payment assistance, and health insurance premiums
• Paid Time Off ranging from 13 to 23 days based on tenure, with cashout and carryover options
• 10 days of Sick Time
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

Equal Opportunity Statement

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.