Digital Banking Manager, Harvard Federal Credit Union, Cambridge, MA

Responsibilities

• Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
• Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
• Conduct competitive analysis and monitor industry trends to inform product decisions.
• Create and refine digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
• Use data, insights, and member feedback to identify pain points and prioritize improvements.
• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Lead backlog prioritization and planning for digital initiatives.
• Validate and test product enhancements before deployment and coordinate launch plans with stakeholders.
• Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
• Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
• Manage relationships with digital banking platforms, fintech partners, and third-party vendors.
• Lead cross-functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication.
• Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
• Ensure compliance with regulatory, security, and risk requirements.
• Lead and mentor a team of Digital Banking Specialists involved in day-to-day management of digital platforms.

Requirements/Skills

• Basic Qualifications: Bachelor’s degree in business, information systems, UX/Product Design, or related field. 3–7 years in product management, digital experience, or related roles.
• Additional Qualifications and Skills: Experience delivering digital features in financial services, banking, or fintech is highly preferred. Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.