Digital Banking & Innovation Manager

Key Responsibilities

• Establish and execute a forward-looking digital banking roadmap aligned to organizational goals.
• Lead, coach, and develop a team of analysts and digital specialists to deliver high-quality outcomes.
• Drive innovation while maintaining disciplined execution and operational excellence.
• Champion initiatives that improve performance, customer experience, and financial outcomes.
• Monitor digital performance metrics and customer behaviors to inform decision-making.
• Facilitate team discussions to prioritize work, solve problems, and remove barriers.
• Partner cross-functionally to ensure alignment on timelines, scope, and deliverables.
• Oversee vendor relationships and ensure platforms are optimized for reliability and growth.

Product & Platform Management

• Lead enhancements and ongoing support for digital platforms, including Q2 digital banking solutions.
• Support implementations such as online account opening and other customer-facing tools.
• Collaborate with risk, compliance, and fraud teams to strengthen security and user trust.
• Contribute to system upgrades, conversions, and new feature rollouts.

Qualifications

• Demonstrated leadership experience managing product, application, or digital banking teams.
• Strong working knowledge of digital banking platforms, including Q2 and related ecosystems.
• Experience with online account opening solutions and digital onboarding journeys.
• Familiarity with tools, platforms, or providers such as Candescent (or similar digital banking technologies).
• Deep understanding of payments operations (ACH, cards, checks, positive pay).
• Ability to manage multiple priorities and deliver results that positively impact the bottom line.
• Outstanding communication skills, with the ability to clearly present ideas and insights.
• Proven ability to engage and influence stakeholders at all levels, including executive leadership.
• Skilled at translating technical concepts into business-friendly language.
• Knowledge of APIs, automation tools, and system integrations.
• Understanding of software development lifecycle (SDLC) practices.
• Awareness of digital security practices, fraud mitigation, and identity protection tools.
• Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field (or equivalent experience).
• 10+ years of experience in digital banking, financial technology, or product management roles.