Digital Applications Manager - Hybrid/Remote (LSNA-PA/OH/IN/NC)

About the role

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. We’re not just building structures; we help clients innovate and grow by designing, engineering, and executing the construction of their state-of-the-art facilities that are changing our world. Jacobs is seeking a hands‑on Digital Applications Manager to lead our Applications support team. This is a business‑facing digital delivery role, not an IT position, which works closely with design and construction staff to understand their day‑to‑day work and ensure the applications they rely on are reliable, well‑supported, and continuously improving. You will manage a team of application support specialists who provide functional support for the software our multidisciplinary design teams rely on, primarily Autodesk Revit, Autodesk Forma, and IMAGINiT Clarity, alongside the broader ecosystem of design and construction applications used across the business. Beyond day‑to‑day support, you will own the streamlining of digital delivery processes and the definition and documentation of standard workflows, helping the firm deliver projects more consistently and efficiently. Bring your curiosity, talent for multi‑tasking and extreme organizational skills; we’ll help you grow, pursue and fulfill what drives you so we can make big impacts on the world together.

Responsibilities

• Lead, mentor, and manage a team of application support specialists responsible for day-to-day support of design and construction applications used by project teams.
• Own functional support and administration for core design applications, primarily Autodesk Revit, Autodesk Forma, and IMAGINiT Clarity, as well as other applications used by architecture, engineering, and construction staff.
• Define, document, and continuously improve standard digital delivery workflows, procedures, and best practices across disciplines and offices.
• Identify opportunities to streamline how design applications are configured, deployed, and used, reducing friction and rework for project teams.
• Act as the primary escalation point for complex application issues, coordinating with software vendors, IT infrastructure teams, and discipline leads as needed.
• Develop and maintain application standards, templates, content libraries, and configuration guidelines that support consistent, high-quality delivery.
• Partner with discipline and technology