Digital Adoption Platform Lead

About the role

Sargent & Lundy is establishing a Digital Adoption Platform capability within the Training & Development group. In this position, you’ll act as a singular internal digital adoption consultant and hands-on solution developer.

Responsibilities

• WalkMe Project Coordination for Workday Implementation (with support from external implementation partner)
• Serving as the primary Training & Development point of contact for the WalkMe Workday implementation project
• Cooking with S&L’s external WalkMe implementation partner and internal subject-matter experts to clarify requirements, review proposed solutions, co-build solutions, resolve issues, and maintain alignment with S&L’s business and technical needs.
• Managing project scope, schedules, risks, decisions, action items, dependencies, communications, status reporting
• Translating between business, process, technical, and learning perspectives so that WalkMe solutions are usable, maintainable, and aligned with S&L’s intended Workday experience.

Requirements

• Defining and documenting a scalable end-to-end DAP lifecycle, including intake, prioritization, scoping, needs analysis, solution design, build, review, testing, approval, deployment, measurement, maintenance, retirement, and archival.
• Establishing practical standards, templates, checklists, naming conventions, review criteria, approval gates, documentation expectations, and quality controls that align with existing Training and IT requirements.
• Establishing a responsibility matrix and clear handoffs among subject-matter experts, process owners, IT, Training & Development, system administrators, and business stakeholders.
• Supporting knowledge transfer to S&L staff so WalkMe solutions can be maintained and expanded after the temporary assignment ends.

Qualifications

• 5 + years of professional experience in digital adoption, learning technology, instructional design, performance consulting, business analysis, software implementation, change enablement, user experience design, or similar position.
• Bachelor’s degree in Information Systems, Business, Instructional Design, Educational Technology, User Experience Design, Journalism, or similar field.
• Experience conducting needs analysis and translating business, workflow, and user pain points into practical WalkMe solution designs.
• Experience building, testing, deploying, and maintaining WalkMe solutions using the full suite of WalkMe apps.
• Experience creating WalkMe project workflows, governance models, standards, and templates.
• Experience troubleshooting and resolving issues within WalkMe builds.
• Strong understanding of user-centered design, change management, performance support, adult learning, and learning-in-the-flow-of-work principles.
• Strong written and verbal communication skills.
• Strong organizational, project management, prioritization, and follow-through skills.
• Strong attention to detail and commitment to quality assurance.
• Ability to work independently in an emerging capability area where processes, ownership, and standards are still being established.