Digital Account Supervisor, long-term, on-going, freelance

INNOCEAN USA, a full-service advertising agency in Huntington Beach, CA, is seeking a freelance Digital Account Supervisor for our Hyundai team. This is a long-term, ongoing contract role in a hybrid work environment (3 days per week in-office). Local candidates only.

About the role

The Account Supervisor manages the client’s automotive website initiatives, focusing on leveraging data to optimize user experience. Candidates should have experience in web personalization within a digital ad agency and strong client contact skills, including presentations, problem-solving, and quick thinking.

Responsibilities

• Work with the client daily to identify needs and expectations for website optimizations and data-driven initiatives.
• Initiate projects based on strategic/data insights, client/business needs, and creative ideas.
• Accurately plan and forecast project budgets.
• Deliver medium to large site updates and self-contained projects independently, taking ownership of deliverables and facilitating cross-team collaboration.
• Brief creative and production teams on website maintenance, development, and asset generation.
• Identify key stakeholders and disseminate information as needed.
• Present project progress and outcomes to clients, determining next steps.
• Facilitate internal and client reviews, update status documents, manage legal routing, and coordinate meetings.
• Articulate past results and measurement strategies for optimizations.
• Steward the agency’s brand management system and demonstrate deep knowledge of the client’s business (pricing, product, sales, marketing channels, strategies, and competitive landscape).
• Lead client discussions on digital marketing insights and recommendations.
• Embrace innovation and exploration in uncharted territory for clients.
• Manage multiple projects simultaneously, collaborating with cross-functional teams for seamless delivery.
• Oversee client and vendor relationships, serving as a reliable point of contact.
• Provide guidance to junior staff and oversee internal processes.

Requirements

• 5+ years of experience in a client services role within an ad agency.
• Preferred experience in website personalization, using data insights to optimize user experiences and drive engagement.
• Preferred experience with ad/mar tech stacks and AI capabilities to optimize campaigns.
• Proficiency in MS Office (Word, PowerPoint, Excel).
• Knowledge of the web development process is required.
• Strong presentation and communication skills.
• Ability to stay organized and manage multiple projects efficiently.
• Sound judgment and ability to make strategic recommendations.
• Strong relationship-building skills with clients, partners, and internal teams.
• Experience managing budgets and agency billings.

Benefits

• Access to medical, dental, and vision insurance.
• 401k match.
• Paid sick days.
• On-site barista.
• Beautiful campus across from the Pacific Ocean.

Pay

$95,000–$110,000, dependent on experience, training, and transferable skills.