Digital Account Supervisor, freelance short-term

Overview

The Account Supervisor is responsible for the day-to-day management of client’s automotive website initiatives that center around leveraging data to optimize a user's experience. This role requires background in a digital or ad agency in a client services function, web development experience, as well as expertise working with technology vendors.

Duties and Responsibilities

• Work with the client on a daily basis to identify needs and expectations for a large AI project and communicate those requirements to our technology vendor
• Identify key stakeholders and disseminate information as necessary
• Brief creative and production teams on project expectations including requirements for UX, design, development, and testing plans
• Participate in and oversee the agency portion of the development process
• Present creative design work to clients and capture feedback to communicate back to the team
• Facilitate internal and client reviews, update status documents, legal routing, contact reports, and meeting coordination
• Ensure that all project deliverables are completed and up to client expectations, while working with the Production team to manage timelines and key dates
• Act as a liaison between the vendor/agency working teams and the client working team on a daily basis
• Communicate any questions or decisions points to clients and facilitate review/client approval of all key project deliverables
• Represent the account team and communicate client direction to vendor/agency working team in all working level meetings
• Set up and report on key metrics for the program
• Work with Account Lead on project planning for future Phases of the AI program
• Lead client discussions regarding AI as well as digital marketing insights and recommendations
• Embrace “We are Explorers”, being pioneers with an insatiable drive to lead ideas, innovation, and science into uncharted territory for our clients
• Manage multiple workstreams with the large scope of our AI project to ensure that all team members/vendors have the information needed to keep the project moving
• Oversee the various agency processes required to track projects, prioritize work, and ensure that timelines are met
• Report on project status on a weekly basis using our project template

Qualifications

• 6+ years’ experience in account management at a digital or advertising agency
• Knowledgeable in web development process and web deployment process
• Strong presentation and communication skills
• Able to stay organized and manage multiple projects efficiently
• Able to assess a situation and make sound judgment calls / recommendations based on understanding of the project and client mindset
• Foster positive relationships with clients, external partners, and internal teams
• Able to work with vendor PMs to manage project teams and ensure that all team members are clear on project goals/direction
• A natural curiosity around AI technology and its potential
• Top-level familiarity with AI systems and how they interface with other digital platforms/databases
• Knowledgeable in MS software, Word, Power Point, and Excel
• Knowledgeable in Smartsheet, Basecamp, and other project management software

Benefits

• Access to our health benefits
• 401k match
• On-site Barista
• Beautiful campus across from the Pacific Ocean
• Salary range: $85,000 - $110,000. Pay is dependent upon several factors including but not limited to: years of experience, client, training, and transferable skills.