Diamond Sales Specialist, SoHo Boutique

Key Responsibilities

• Provide a luxury one-on-one consultation experience, identifying client needs and tailoring recommendations.
• Act as a diamond and bespoke jewelry expert, presenting options, educating clients, and guiding them through the design and selection process.
• Build and maintain lasting client relationships through personalized clienteling and CRM data management.
• Consistently achieve and exceed individual sales goals and KPIs while contributing to store performance.
• Oversee all facets of the sales cycle, from initial consultation to finalizing design details and ensuring client satisfaction upon delivery.

Collaboration & Operations

• Partner with the production team to source diamonds and track project timelines, ensuring accuracy and client satisfaction.
• Communicate clearly with clients throughout the sales and production process, managing expectations with professionalism.
• Support inventory control, loss prevention, and showroom presentation standards.
• Participate in product launches, in-store events, and seasonal activations to drive awareness and engagement.

Qualifications

• Minimum of 3 years of fine jewelry retail sales experience; diamond and bespoke sales expertise required.
• GIA certification or equivalent diamond education strongly preferred.
• Proven track record of meeting and exceeding sales targets.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport across a diverse client base.
• Highly organized, proactive, and detail-oriented, with the ability to manage multiple projects in a fast-paced environment.
• Team-oriented with a passion for diamonds, luxury goods, and delivering elevated customer experiences.
• Proficiency in CRM systems, Mac computers, and Google Suite.
• Flexibility to work evenings, weekends, and during peak retail seasons.