Diamond Jewelry Sales Specialist | Brooklyn NYC

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four c's.
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• Able to learn new computer programs efficiently and effectively.
• 3+ years of sales experience in jewelry, bridal, or luxury sales.
• Extremely detail-oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

Job Details

Full-time on-site role located in Brooklyn NYC
Office hours are 10AM to 6PM
Available schedules: Thursday - Monday
Salary: Starts at 60K + quota-based bonus structure
Benefits: Equity Compensation, Insurance, 401k, Paid Time Off, Performance-Based Bonuses, Disability and Life Insurance, Pre-Tax Commuter Benefits, Employee Discounts