Diagnostic Specialist - New York

At EVERSANA, we are a global team of over 6,000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. Our vision is to create a healthier world by supporting over 650 clients, from innovative biotech start-ups to established pharmaceutical companies, in bringing innovative therapies to market. We embrace diversity in backgrounds and experiences, fostering an inclusive culture that prioritizes improving patient lives.

About the role

This is a remote, field-based position covering New York City and Long Island. The Diagnostic Specialist (DS) is a field-based diagnostic leader responsible for educating healthcare providers on genetic testing initiatives and programs, establishing deep diagnostic expertise aligned with the global diagnostic strategy for the assigned U.S. region.

Responsibilities

• Genotyping & Diagnostic Leadership
  • Educate healthcare providers on genetic testing to raise awareness of sponsored testing programs.
  • Identify educational needs within the inherited retinal disease (IRD) healthcare community.
  • Provide education on high-quality gene analysis labs, appropriate IRD panels, and accurate interpretation of results.
• Cross-Functional Collaboration
  • Compliantly partner with cross-functional teams within the client’s organization.
  • Contribute to the ongoing development and implementation of the U.S. diagnostic strategy.
• Stakeholder Education, Training & Advocacy
  • Identify and engage Key Opinion Leaders (KOLs) with educational needs related to genetic testing and programs.
  • Attend conferences to stay informed about diagnostic programs and testing.
  • Participate in advocacy, outreach, and engagement with local organizations where compliant.
  • Deliver high-quality education and provide insights to inform strategy.
  • Educate healthcare providers (HCPs) and internal partner labs for seamless sponsored testing utilization.
  • Provide resources for HCPs regarding follow-up questions from testing labs.
  • Offer expertise on IRD gene panels and best practices for test requisition forms.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development and inclusive behaviors.
• All other duties as assigned.

Expectations

• Extensive travel required, including long distances via car, plane, or train.
• Comfort working with modern electronic hardware and AI tools (e.g., Microsoft Co-pilot, ChatGPT, Grok).

Requirements

• BA/BS required; healthcare degree strongly preferred (MS, RN, PA, PharmD, PhD).
• Minimum 7+ years of pharma/biotech experience in commercial, clinical/medical, or diagnostics.
• Proven success working in high-performing, diverse teams.
• Experience collaborating with KOLs, labs, and internal/external stakeholders.
• Prior experience in rare or ultra-rare diseases with a strong patient focus preferred.
• Strong diagnostic and scientific acumen.
• Strategic thinking and operational capability.
• Ability to succeed in matrixed environments.
• Persistence, resilience, and achievement orientation.
• Excellent communication and presentation skills.
• Cross-functional capability and strong ethical standards.
• Knowledge of ophthalmology strongly preferred.

Cultural Beliefs

• Patient Minded: Act with the patient’s best interest in mind.
• Client Delight: Own every client experience and its impact on results.
• Take Action: Be empowered and hold yourself accountable.
• Grow Talent: Own your development and invest in the development of others.
• Win Together: Passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: Speak up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity: Create an environment of awareness and respect.

Pay

This role includes a base salary range (low to high end) applicable to U.S. locations. Compensation will be determined based on relevant experience, qualifications, and geographic location to account for comparative cost of living. This role is eligible for hire in select U.S. locations based on business and operational considerations.