Diagnostic Operations Specialist I

Summary

This full-time position with Loyal Source Government Services (LSGS) supports the Department of Veterans Affairs Medical Disability Evaluation (MDE) program. As a Diagnostic Operations Specialist, you will play a key role in ensuring Veterans receive timely, high-quality diagnostic services. You will identify, recruit, and onboard diagnostic facilities to expand our network, with a focus on improving access for Veterans in rural or underserved areas. In this role, you will also manage ongoing relationships with diagnostic accounts by monitoring availability, coordinating pending cases, facilitating timely scheduling, and ensuring prompt receipt and delivery of diagnostic results.

Duties and Functions

• Identify and Develop Diagnostic Network Coverage: Research, identify, and engage diagnostic facilities to support out-of-range cases and strengthen coverage within the MDE Provider Network.
• Recruitment, Outreach, and Onboarding: Conduct outreach to potential facilities, communicate participation benefits, and guide them through onboarding and initial integration into diagnostic workflows.
• Order and Requisition Facilitation: Initiate and manage diagnostic orders/requisitions, ensuring accuracy of required documentation and alignment with DBQ diagnostic test requirements.
• Veteran Scheduling and Coordination: Coordinate and schedule veterans for diagnostic exams, ensuring facilities receive required documentation and veterans receive appropriate instructions.
• Tracking and Workflow Monitoring: Track diagnostic cases from order submission through completion, monitoring appointment status, facility turnaround, and any follow-up needs.
• Results Receipt and Documentation Management: Verify, process, and upload diagnostic results upon receipt, ensuring timely and accurate documentation within required systems.
• Relationship Management, Collaboration, and Compliance Support: Build strong relationships with diagnostic facilities and collaborate with examiners, Provider Liaisons, and internal teams. Support adherence to diagnostic ordering rules, regulatory requirements, and quality standards.

Education and Experience

• Bachelor’s degree or Two-Year Degree; equivalent combination of education and related work experience may be considered.
• Experience working in a healthcare operations, administrative support, or customer-facing role.

Preferred Requirements

• Familiarity with diagnostic terminology, imaging modalities, or healthcare workflows.
• Experience with case tracking, scheduling, or documentation in a medical or diagnostic setting.
• Proficiency with Electronic Health Record (EHR) Systems, Salesforce, or similar systems.
• Knowledge/Skills/Abilities (KSA): Basic knowledge of healthcare operations, regulations, and diagnostic terminology. Knowledge of data interpretation methods to support routine operational processes. Communication skills for interacting with examiners and internal teams. Organizational and documentation skills to manage daily workflow. Skill in using MDE4Vets, Excel, Salesforce, and SEMOSS reporting. Ability to follow established procedures and support diagnostic operations. Ability to interpret routine data and present simple findings.

Supervisory Responsibilities

N/A

Work Environment/Conditions

Work is performed on-site at corporate headquarters in a well-lit, indoor office environment, surrounded by colleagues in a cubicle-based workspace. Physical Demands: Sitting for long periods of time.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.