Diagnostic Imaging Assistant - Per Diem

About the role

This position is part of the Diagnostic Imaging team at TFH and IVCH, responsible for effective communication and coordination within the department.

Responsibilities

• Communicates with patients, physicians, radiologists, and hospital staff to ensure patient/customer satisfaction.
• Works on multiple hospital programs including EPIC/MERCY, ENTERPRISE (I-SITE), MED ONC MANAGER (ARIA), NUANCE POWERSCRIBE 360, EPIC/OCHIN, EMIX, and SCHEDULE ANYWHERE.
• Follows up with patients and staff regarding requests for additional information or pre-visit tests.
• Confirms the completeness and accuracy of ordered procedures according to protocol.
• Handles a high volume of calls, prioritizing urgency and correctly routing calls or taking appropriate messages.
• Transcribes not-on-staff physicians' orders into Epic and amends incorrect orders from on-staff physicians.
• Schedules and coordinates emergent (STAT) outpatients, ER, and inpatients, ensuring adherence to procedure protocol.
• Serves as the primary resource for scheduling complex procedures and handling scheduling questions.
• Supports the Cancer Center and other physician offices by importing images and reports for review.
• Supports the Radiologist with exam changes, special requests, and other administrative tasks.
• Maintains and updates knowledge about insurance, healthcare coverage, and patient identification.
• Processes requests for release of information in accordance with HIPAA and Privacy Law standards.
• Greets visitors and patients, directing them to appropriate personnel and providing courteous service.
• Interviews patients or representatives to obtain and record required information.
• Ensures patient has prior authorization and collects accurate insurance and contact information during scheduling calls.
• Collaborates with Health Information Management (HIM) on subpoenas and report requests.
• Works collaboratively with other departments to ensure a high-quality patient experience.

Qualifications

• No formal education requirement, but six months of Diagnostic Imaging department experience and/or training is preferred.
• Six months to one year of relevant experience is required.
• A BLS certification is required, and employees will be enrolled in the RQI Basic Life Support (BLS) Entry or Prep Curriculum within six months of hire.