DHS Licensing Consultant 1

About Position:This vacancy is within the Tennessee Department of Human Services (TDHS). The Licensing Consultant 1 monitors child and adult care agencies for compliance with licensing rules, evaluates quality of childcare agencies, collaborate with the Childcare Agency and Quality Partners in developing plans to elevate quality. This role will be responsible for the full scope of program observation. The Licensing Consultant 1 is responsible for addressing complaints and inquiries. This role services to continue the momentum of being a partner and support to agencies by serving as a consultant and resource for provider questions. This position reports to the Field Supervisor 2 and collaborates with the Licensing Pre-Licensure unit and CCR&R Quality Consultants. This is a flex position to a Licensing Consultant 2 after successful completion of a one-year probationary period. The Licensing Consultant will report to a Field Supervisor 2. Responsibilities: • Conducts monitoring visits to providers to support compliance with rules, monitor quality, and serves as the point of contact for their assigned providers for questions regarding rules.• Identifies programs needing improvements so the assigned supervisor may coordinate activities with quality partners to facilitate the development of an improvement plan.• Monitors assigned improvement plan to continuously ensure the plan is being implemented and offers information and recommendations if modifications are needed.• Utilizes internal monitoring and quality assessment tools to document necessary program features for reporting needs. Maintains up to date knowledge on how to score features within tool for accurate reporting.• Learns to determine potential barriers to licensure compliance and unique needs of the individual program including facility expansion, playground renovation, and ageappropriate practices.• Learns to provide counseling to existing or proposed child/adult day care agencies to develop and improve programs and physical facilities; answers questions regarding issuesrelated to licensure including concerns about applications, grants, and rating assessment systems.• Investigates complaints of alleged violations of licensure regulations including potential cases of abuse, neglect, and illegal actions. Conducts interviews with involved parties for details regarding the complaint to determine validity. This includes investigating illegal operators.• Advises on developmentally appropriate practices by providing technical assistance. Assists in coordinating targeted technical assistance, mentoring, coaching, and training activities in collaboration with quality partners when necessary.• Identifies and coordinates opportunities to meet providers' training needs relating to children's health and safety, business development, budgeting, early childhood education, developmentally appropriate practices, appropriate social-emotional growth, or other needs based on observations, and relevant law or policy changes.• Develops constructive and cooperative working relationships with child/adult day care agencies, local education agencies, local governmental agencies, co-workers, supervisors, and other partnering agencies to ensure every family has access to quality care for their child/adult.• Maintains accurate reports, records, and data to ensure services are documented appropriately to internal expectations. Responds timely, accurately, and appropriately to internal and external inquiries for records, information, and data. Qualifications: • Bachelor's degree and two years of full-time professional experience in child/adult care program evaluation or administration, care of children/adults, professional education, professional human or social services, or para-professional experience assisting teachers or in child/adult care at a facility licensed or certified by a local, state, or federal government.• Substitution of Experience for Education: Full-time experience in any of the above fields may substitute for the required education on a year-for-year basis.• Substitution of Education for Experience: Additional graduate course work in Education Administration, Educational or Developmental Psychology, Early Childhood or Elementary Education or any field related to child/adult care may be substituted for the required experience on a year for year basis. Preferred Skills: • Demonstrated experience and ability to work with a team.• Proven ability and experience to foster teamwork and support a team and large workforce toward the identified goals and vision.• 3 years of staff and program experience with a major program, or equivalent experience through a combination of work and educational experience. Target Range: The salary range for the DHS Licensing Consultant 1 position is $39,132 - $48,972. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.