DHS Coordinator I

About the role

Data Coordinator I will be responsible for processing and managing data and information provided as part of the delivery of Drug and Health Screening Services. Interacts with various clients and vendors to facilitate timely resolutions and escalate issues as needed. Works cross-functionally with other departments in the organization.

Responsibilities

• Strong data entry both alpha and numeric
• Strong attention to detail
• Schedule/coordinate drug and health screening services requested by clients via work queue
• Ability to follow NON-DOT and DOT Internal, State and Federally regulated guidelines as they pertain to drug and health screening services
• Communicate internally and externally with clients and vendors
• Liaison between clients and vendors
• Ensure prompt and accurate response to client-specific issues
• Follow up on all requests to completion, keeping client informed
• Inbound and outbound calls / phone queue
• Ability to meet weekly productivity standards
• Continuous client and vendor education
• Quickly learn job‑specific software
• All other duties as assigned

Qualifications

• High School diploma or GED required
• Data entry skills
• Customer service phone skills
• Attention to detail
• Ability to meet weekly productivity standards
• Previous work experience in an office environment preferred
• Entry level for support roles with no or very little prior experience
• Works on simple and repetitive routines in standardized work
• Acquiring basic skills of basic routine operations, following step‑by‑step procedures requiring little or no previous experience
• Daily supervision is required
• Does not need to know about the organization in order to perform the role

Benefits

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short‑ & Long‑Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards

Schedule

Hybrid role requiring three onsite days per week; based in the Tulsa, OK office.