DFW Area Residential Service HVAC Technician

About the role

Operate, maintain, and repair all equipment used for heating, ventilation, and air conditioning for residence equipment. Travel to customers’ homes to diagnose issues, perform repairs, and create solutions. Partner with the business to ensure effective customer communication and service.

Responsibilities

• Diagnose and repair electronic, mechanical, and electrical components of HVAC systems.
• Travel to job sites within the service area and coordinate with dispatch to maintain schedule and communicate delays to customers.
• Be available to work nights and weekends on a rotating basis to service emergency customer needs.
• Maintain the company vehicle in good working order: refuel as necessary, report mechanical issues, and complete vehicle inspection forms.
• Provide exceptional customer service, interact professionally with homeowners, collect payments, and relay information clearly.
• Maintain proper stock of parts, tools, and safety equipment on the vehicle.
• Educate homeowners on opportunities for additional business (newer systems, service contracts, and additional services).
• Participate in company-provided training on the latest industry technologies.
• Perform other duties as directed by leadership.

Requirements

• Minimum of 3 years of residential HVAC service experience.
• Current EPA certification and State Registered TDLR.
• Active driver’s license with 3 years of clean driving history.
• Pass a background check and pre-employment drug screen.
• Ability to communicate effectively using speech, vision, and hearing.

Skills

• Positive, forward-thinking mindset with strong conflict resolution skills.
• Excellent organization, communication, and prioritization skills.
• Strong multi-tasking ability, including flexibility to adapt across multiple support channels.
• Good analytical skills and attention to detail; ability to read and interpret plans and manuals.
• Proficiency with Microsoft Office and iOS devices.
• Demonstrates Milestone and Leader Core Values.

Physical and Mental Requirements

• Ability to lift and move items of 75 pounds or more regularly; repetitively lift 40–50 pounds on raised surfaces.
• Ability to climb, bend, kneel, crawl, and stoop frequently for extended periods.
• Ability to work in cramped or high spaces such as attics, on ladders, and in tunnels.
• Ability to carry heavy items up and down stairs.
• Ability to work in extreme weather conditions including extreme heat, rain, snow, or sleet.
• Mental skills including critical thinking, problem solving, and a technical vocabulary to understand direction and adhere to procedures.
• Willingness to adapt in the face of workplace stressors such as customer service complaints.

Benefits

• Medical, vision, and dental insurance.
• 401(k) savings plan.
• Paid holidays and personal time off (PTO).
• Monthly company family meetings and other fun activities.

Pay

Average expected earnings of $95,000–$180,000+ as a Service Technician with Milestone.

Advancement

Advancement training opportunities available.