DFS Operations Manager - Reno, NV

About the role

Operations. People. Problem-Solving. Repeat. Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day? As an Operations Manager, you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.

Because what you do matters. Every route you optimize, every team member you support, and every customer experience you have plays a role in our success. If you’re ready to lead, influence, and make an impact—we’d love to have you on our team.

Responsibilities

• Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
• Ens