DEXIS Project Manager, Customer Experience (Hybrid-Quakertown, PA)

About the role

DEXIS is the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

Responsibilities

• Analyze and optimize business processes that improve the customer experience.
• Collaborate with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery.
• Collaborate with various business areas (operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams) to analyze process and data requirements.
• Implement solutions to optimize/automate processes.
• Perform data-driven analysis.
• Communicate requirements and test solutions.
• Utilize EBS tools for process improvement and project management.

Requirements

• Bachelor’s Degree
• 3+ years of process-improvement experience in a service or transactional environment
• 3+ years working with ERP and CRM platforms
• Experience leading cross-functional initiatives and supporting solution testing/UAT
• Travel 10%

Preferred Qualifications

• Dental Industry experience
• 5+ years of call center and customer service experience
• Back-end E-commerce experience

Benefits

We offer competitive pay and bonuses, comprehensive benefits starting Day One, and a generous 401(k) match. You’ll enjoy paid time off, tuition reimbursement, and strong leave programs that support you and your family.

Pay

$98,600 - $141,900

Schedule

N/A